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- Tasks: Support customers through onboarding and provide proactive assistance for a great experience.
- Company: Join Giraffe360, a leading tech company transforming real estate content creation.
- Benefits: Competitive salary, hybrid working, 25 days leave, and private health insurance.
- Other info: Enjoy a friendly, collaborative environment with genuine career progression opportunities.
- Why this job: Make a real impact by helping customers succeed and enhancing their experience.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Giraffe360, we’re looking for a Customer Support Agent to support customers through onboarding, adoption and day-to-day account activity. This is a great opportunity for someone early in their career who enjoys building relationships, solving problems and helping customers get real value from a product. You’ll work closely with a range of departments across the business to deliver a positive customer experience, drive platform usage, identify risks and opportunities, and support customers throughout their journey with Giraffe360.
What you’ll do
- Support customers through onboarding and early-stage adoption
- Deliver product guidance, training and proactive customer support
- Build strong relationships with customers and provide a responsive, high-quality experience
- Monitor account activity and flag risks or opportunities
- Take ownership of customer queries, follow-up activity and day-to-day account management
- Capture customer feedback and share insights with internal teams
- Keep customer records and activity updated in Salesforce
- Work closely with Customer Success, Product and other teams to ensure a joined-up customer experience
- Be a key contributor to the success of our department as we continue to grow.
What we’re looking for
- Previous experience in a customer-facing, account management, customer success or support role
- Strong communication and relationship-building skills
- Confident managing customer conversations and follow-up activity
- Organised, proactive and comfortable taking ownership
- Customer-focused with a practical, solution-led mindset
- Comfortable working in a fast-moving environment
- Confident using systems such as Salesforce or similar CRM platforms
- Experience in SaaS, tech, property or a subscription-based business would be a plus
- Able to spot risks, opportunities and patterns in customer behaviour
You’ll thrive here if you are…
- Friendly, curious and proactive
- A strong relationship-builder who enjoys working with customers
- Comfortable taking ownership and following things through
- Curious, commercially aware and keen to improve the customer experience
- A collaborative team player
- Adaptable and happy working at pace
- Motivated by helping customers succeed and seeing the impact of your work
What we offer
- Competitive salary with bonus opportunities
- Hybrid working – 2 days per week in our Ancoats city-centre office (Mondays & Thursdays)
- 25 days annual leave plus bank holidays
- Paid day off for your Birthday
- Enhanced parental leave and pay
- Private Health Insurance
- Regular team socials and events
- Training, development, and genuine career progression opportunities
About Giraffe360
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our all-in-one device combines high-accuracy LiDAR and SLR photography to produce stunning visuals and precise floor plans — at the push of a button. Recognised as one of Europe’s Top 100 PropTech solutions, we support real estate agencies in 30+ countries, have raised £30M+ in venture funding, and employ 275+ people across four global hubs.
Ready to join a fast-growing company where your impact truly matters? Apply now and let’s grow together.
Locations
Customer Support Agent in Cheshire, Warrington employer: Giraffe360
Contact Detail:
Giraffe360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research Giraffe360, understand their products, and be ready to discuss how you can help customers get the most out of them. This shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your communication skills! Since you'll be building relationships with customers, role-play common scenarios with friends or family. This will help you feel more confident when handling real customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Giraffe360 team!
We think you need these skills to ace Customer Support Agent in Cheshire, Warrington
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-facing roles. We want to see how you've built relationships and solved problems for customers in the past. Share specific examples that demonstrate your customer-centric mindset!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Proactive in Your Writing: When writing your application, show us your proactive nature. Use clear, confident language and make it easy for us to see how you take ownership of tasks. This will help us envision you thriving in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Giraffe360
✨Know the Product Inside Out
Before your interview, make sure you understand Giraffe360's products and how they benefit customers. Familiarise yourself with the onboarding process and think about how you would guide a customer through it. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. Prepare examples of how you've successfully managed customer conversations in the past. Think about times when you resolved issues or built relationships, and be ready to share these stories during your interview.
✨Demonstrate Your Problem-Solving Mindset
Giraffe360 values a solution-led approach. Be prepared to discuss how you've tackled challenges in previous roles. You might even want to think of a hypothetical scenario related to customer support and explain how you would handle it, showcasing your proactive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.