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- Tasks: Support customers through onboarding and provide proactive assistance for a great experience.
- Company: Join Giraffe360, a leading tech company transforming real estate content creation.
- Benefits: Competitive salary, hybrid working, 25 days leave, and private health insurance.
- Other info: Enjoy a friendly, collaborative environment with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers succeed and enhancing their experience.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Giraffe360, we’re looking for a Customer Support Agent to support customers through onboarding, adoption and day-to-day account activity. This is a great opportunity for someone early in their career who enjoys building relationships, solving problems and helping customers get real value from a product. You’ll work closely with a range of departments across the business to deliver a positive customer experience, drive platform usage, identify risks and opportunities, and support customers throughout their journey with Giraffe360.
What you’ll do
- Support customers through onboarding and early-stage adoption
- Deliver product guidance, training and proactive customer support
- Build strong relationships with customers and provide a responsive, high-quality experience
- Monitor account activity and flag risks or opportunities
- Take ownership of customer queries, follow-up activity and day-to-day account management
- Capture customer feedback and share insights with internal teams
- Keep customer records and activity updated in Salesforce
- Work closely with Customer Success, Product and other teams to ensure a joined-up customer experience
- Be a key contributor to the success of our department as we continue to grow.
What we’re looking for
- Previous experience in a customer-facing, account management, customer success or support role
- Strong communication and relationship-building skills
- Confident managing customer conversations and follow-up activity
- Organised, proactive and comfortable taking ownership
- Customer-focused with a practical, solution-led mindset
- Comfortable working in a fast-moving environment
- Confident using systems such as Salesforce or similar CRM platforms
- Experience in SaaS, tech, property or a subscription-based business would be a plus
- Able to spot risks, opportunities and patterns in customer behaviour
You’ll thrive here if you are…
- Friendly, curious and proactive
- A strong relationship-builder who enjoys working with customers
- Comfortable taking ownership and following things through
- Curious, commercially aware and keen to improve the customer experience
- A collaborative team player
- Adaptable and happy working at pace
- Motivated by helping customers succeed and seeing the impact of your work
What we offer
- Competitive salary with bonus opportunities
- Hybrid working – 2 days per week in our Ancoats city-centre office (Mondays & Thursdays)
- 25 days annual leave plus bank holidays
- Paid day off for your Birthday
- Enhanced parental leave and pay
- Private Health Insurance
- Regular team socials and events
- Training, development, and genuine career progression opportunities
About Giraffe360
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our all-in-one device combines high-accuracy LiDAR and SLR photography to produce stunning visuals and precise floor plans — at the push of a button. Recognised as one of Europe’s Top 100 PropTech solutions, we support real estate agencies in 30+ countries, have raised £30M+ in venture funding, and employ 275+ people across four global hubs.
Ready to join a fast-growing company where your impact truly matters? Apply now and let’s grow together.
Customer Support Agent in Bolton employer: Giraffe360
Contact Detail:
Giraffe360 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Bolton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Giraffe360 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for helping customers! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Giraffe360.
We think you need these skills to ace Customer Support Agent in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight your relevant experience in customer-facing roles and showcase how your skills align with what we’re looking for at Giraffe360.
Showcase Your Communication Skills: Since strong communication is key for this position, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past interactions, let us see your friendly and proactive approach!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share specific examples of how you’ve tackled challenges in previous roles. This will show us that you have the practical, solution-led mindset we value at Giraffe360.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Giraffe360
✨Know the Product Inside Out
Before your interview, make sure you understand Giraffe360's products and how they benefit customers. Familiarise yourself with their features and think about how you would explain them to a customer. This will show your enthusiasm and readiness to support users effectively.
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Practice articulating your thoughts clearly and confidently, as this will help you stand out during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified a problem and come up with a solution. Be ready to discuss these scenarios in your interview, highlighting your proactive approach and ability to take ownership of customer queries.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if Giraffe360 is the right fit for you. Consider asking about team dynamics or how success is measured in the Customer Support department.