We are hiring Service Desk Manager – (Insurance / Financial Services)
Location: London - Hybrid / 2-3 days Per week in Office
- Proven experience working as a Service Desk Manager.
- Strong experience within the Insurance or Financial Services industry.
- Good understanding of ITIL frameworks and IT Service Management (ITSM) processes.
- Strong knowledge of Incident, Problem, Change and Request Management.
- Experience managing and leading Service Desk teams in an enterprise environment.
- Proven track record of managing SLAs, KPIs, service performance and operational reporting.
- Experience handling major incidents, escalations and critical business-impacting issues.
- Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management or similar.
Key Skills: Service Desk / ITSM / ServiceNow / Service Desk / Jira / ITIL frameworks
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Service Desk Manager employer: GIOS Technology
Join our dynamic team in Salisbury as a Human Resources Administrator, where we prioritise employee well-being and professional growth. Our hybrid work model promotes a healthy work-life balance, while our supportive culture fosters collaboration and innovation. With opportunities for development and a commitment to excellence in customer service, we are dedicated to creating a rewarding environment for all employees.
