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- Tasks: Create and manage reports and dashboards to meet stakeholder needs.
- Company: Join a leading IT services firm in London, embracing innovation and technology.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving strategic change and improving service performance.
- Qualifications: Familiarity with MS Excel, Power BI, and ServiceNow reporting is essential.
- Other info: Ideal for those passionate about data analysis and operational excellence.
The predicted salary is between 43200 - 72000 £ per year.
Role: Senior Reporting Specialist
Location: London, Hybrid working (2 days a week)
Key Responsibilities:
- Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes.
- Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests.
- Review and quality check automated reports, identify any risks and issues and raise appropriately.
- Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion.
- Proactively gather, evaluate and analyze information and evidence from a range of sources to support strategic change.
- Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance.
- Ability to seamlessly integrate with existing 3rd-party supplier relationships.
Experience:
- Effective communication skills in gathering reporting requirements and communicating outcomes to technical and non-technical users.
- A high degree of familiarity and knowledge of MS Excel and the Office suite, including Power BI (at least lower intermediate level).
Technical:
- A working knowledge of reporting functionality within ServiceNow, including basic knowledge of the Performance Analytics module.
- Ability to ‘dot walk’ within ServiceNow native reporting environment, create dashboards and share them with users.
- A high-level understanding of operational processes such as ITIL and modern digital support teams.
Additional Skills:
- Familiarity with Agile methodology and appreciation for iterative, continuous improvement.
- Understanding of organizational change and business process change.
- Insight into best practices around operational exercising and situational testing.
- Knowledge of the IT and technology market, particularly key suppliers.
Seniority Level: Mid-Senior level
Employment Type: Contract
Job Function: Information Technology
Industries: IT Services and IT Consulting, Technology, Information and Media
Reporting & Data Analyst – ServiceNow & Power BI employer: GIOS Technology
Contact Detail:
GIOS Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reporting & Data Analyst – ServiceNow & Power BI
✨Tip Number 1
Familiarise yourself with ServiceNow and Power BI before applying. Take some time to explore their functionalities, especially the reporting features in ServiceNow and how to create dashboards in Power BI. This will not only boost your confidence but also help you stand out during interviews.
✨Tip Number 2
Engage with professionals in the field through networking platforms like LinkedIn. Join groups related to data analysis, ServiceNow, and Power BI. This can provide insights into industry trends and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss your experience with stakeholder engagement. Think of specific examples where you've successfully gathered reporting requirements and communicated outcomes to both technical and non-technical users. This will demonstrate your effective communication skills, which are crucial for this role.
✨Tip Number 4
Brush up on your knowledge of ITIL and Agile methodologies. Understanding these frameworks will show that you’re aligned with the operational processes and continuous improvement mindset that the company values. Consider taking a quick online course or reading up on best practices.
We think you need these skills to ace Reporting & Data Analyst – ServiceNow & Power BI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your proficiency in MS Excel, Power BI, and any experience with ServiceNow reporting functionalities.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to manage stakeholder engagement and your experience in generating reports and dashboards. Use specific examples to demonstrate how you've met reporting needs in previous roles.
Showcase Analytical Skills: Highlight your analytical skills by providing examples of how you've conducted trend analysis or identified areas for improvement in past positions. This will show your proactive approach to problem-solving.
Demonstrate Communication Skills: Since effective communication is key for this role, include examples of how you've successfully gathered reporting requirements and communicated outcomes to both technical and non-technical users.
How to prepare for a job interview at GIOS Technology
✨Showcase Your Reporting Skills
Be prepared to discuss your experience with generating reports and dashboards, particularly using Power BI and ServiceNow. Bring examples of reports you've created in the past and be ready to explain the processes you followed to meet stakeholder needs.
✨Demonstrate Stakeholder Engagement
Highlight your ability to manage stakeholder relationships effectively. Prepare to share specific instances where you successfully gathered reporting requirements and communicated outcomes to both technical and non-technical users.
✨Emphasise Analytical Thinking
Discuss your approach to trend analysis and how you've identified problems or areas for improvement in previous roles. Be ready to provide examples of how your analytical skills have led to strategic changes or improvements in service delivery.
✨Familiarity with Agile Methodology
Since familiarity with Agile is a plus, be prepared to talk about your experience working in Agile environments. Share how you've contributed to iterative processes and continuous improvement in your previous roles.
