Business Analyst - GenAI

We are looking for Business Analyst – GenAI for our client's project based at Knutsford, UK – 2-3 days per week Onsite

Role Description:

Business Analyst responsible for capturing & defining business requirements and governance related materials ensuring delivery of those requirements within the IT Service Management function ServiceNow Generative AI capabilities.

Key Accountabilities

• Accountable for capturing Gen AI requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes within agreed timeframes.
• Develop technical expertise in GenAI capabilities, specifically to become a subject matter expert on LLMs and transferring skills across the wider team as they are needed to support the strategic use of GenAI.
• Work closely with our governance teams to complete governance required documentation to ensure that approvals can be achieved to support delivery our GenAI objectives.
• Analyse business needs, identify opportunities, and recommend AI-driven solutions.
• Collaborate with cross-functional teams to design and implement Generative AI projects.
• Translate complex AI models and outputs into actionable business insights.
• Develop detailed business requirements, process models, and documentation.
• Monitor AI solution performance, ensuring alignment with business goals.
• Stay updated on the latest trends in Generative AI to inform strategic decisions.
• Direct interaction with customers – as well as on and offshore development teams
• Identify areas of process and tooling improvement.
• Ensure gaps are clearly defined and assessed.
• Work closely with the development teams throughout all phases.
• Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements.
• Work closely with BAs in other ITSM streams.
• Take an active role in customer and stakeholder engagement sessions.
• Take respective ownership throughout the project lifecycle.
• Ongoing involvement in continuous improvement of operating process and toolset enhancement.
• Conversant with Agile methods including SCRUM.

Stakeholder Management and Leadership

• Develops basic presentations to influence others.
• Contributes to and encourages ideas; builds on suggestions of others.
• Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role.

Decision-making and Problem Solving

• Can identify common types of risks / issues and where project dependencies exist; maintains simple RAID.
• Can engage with stakeholders of relevant business areas and take decisions.

Risk and Control Objective

• Take ownership for managing risk and strengthening controls in relation to the work you do

Person Specification

• Proven experience of working as a business analyst to drive out and capture business processes and requirements.
• A driven and motivated person that can work across multiple streams of work to deliver a high standard of products.
• Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas.
• In-depth knowledge of the breadth of services and products offered by IT Service Management and the business areas supported.

Essential Skills/Basic Qualifications:

• Proven experience of working as a business analyst to drive out and capture business processes and requirements.
• Proven experience of working with GenAI and has an understanding of governance requirements of LLMs and the implications of risks and issues connected with GenAI.