Key Skills: Service Designing, service mapping
We are hiring for Senior Service Designer at Manchester/Leeds/Sheffield/Birmingham, UK - 3 days per week Onsite
Job Description:
Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.
The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.
Lead the design and improvement of end-to- end services across multiple channels and touchpoints.
Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.
Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes.
Translate user needs, policy requirements and operational constraints into practical service solutions.
Identify pain points, risks, dependencies and opportunities across complex service ecosystems.
Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
Use research insights, data and evidence to inform service design decisions.
Support service assessments and ensure alignment with the Government Service Standard.
Produce clear design artefacts and recommendations to support delivery and decision making.
Coach and influence teams in adopting user-centred design practices.
Experience working within UK Government, public sector or highly regulated environments.
Strong understanding of the Government Service Standard and Service Manual.
Experience supporting services through discovery, Alpha, beta and live phases.
Experience working with multidisciplinary teams using agile delivery methodologies.
Ability to analyse complex service landscapes and identify strategic improvement opportunities.
Experience producing high-quality service design artefacts and reco...
Senior Service Designer [Service Designing, service mapping] employer: GIOS Technology Limited
As a leading employer in the tech sector, we offer a dynamic work environment that fosters innovation and collaboration. Our hybrid model across major UK cities allows for flexibility while providing access to cutting-edge projects in observability and data engineering. We prioritise employee growth through continuous learning opportunities and a culture that values diverse expertise, making us an ideal choice for professionals seeking meaningful and impactful careers.
