Store Manager

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A|X Armani Exchange - are active in all the world's major countries, across many continents.

Role Overview: The Store Manager is responsible for overseeing the efficient and profitable operation of the store. As a true brand ambassador, the Store Manager will lead by example, drive sales, deliver exceptional customer service, and ensure the store meets or exceeds its financial targets. The Store Manager will provide leadership, direction, and guidance to the store team, fostering a positive work environment that promotes teamwork and individual growth.

Responsibilities:

• Responsible for driving sales and maximizing profitability
• Ensure excellence in the sales ceremony as per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building
• Report market trends, competitor insights and customer feedback to the relevant departments
• Ability to demonstrate strong product knowledge
• Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to action
• Set and communicate sales targets and develop strategies to exceed or achieve store sales targets
• Suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues
• Implement and execute promotions, events and initiatives to drive sales and achieve store targets
• Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience
• Build and maintain relationships with customers and actively engage in building customer loyalty
• Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation
• Report sales results, act on low stock on best sellers, missing product needs and deliver customer feedback to the relevant departments in Head Office
• Responsible for overseeing recruitment and onboarding of the store team at all levels
• Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales
• Proactively address employee concerns, conflicts, and issues, providing a supportive and empathetic approach
• Continuously review the performance of the team according to company standards
• Effectively manage daily team briefings
• Ensure compliance on company policies and procedures including Health & Safety, Loss prevention, HR policies and Cash Management
• Responsible for effectively managing the staff rota to ensure floor coverage and smooth store operations
• Enforce loss prevention policies and procedures to ensure the security of store assets and to minimise shrinkage
• Responsible for completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records)

Requirements:

• Excellent leadership and team management skills, with the ability to motivate and develop a diverse team
• Strong sales and customer service orientation, with the ability to build and maintain customer relationships
• Ability to analyse data and make data-driven decisions to optimise store performance
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent communication and interpersonal skills, with the ability to communicate effectively with employees, customers, and stakeholders
• Strong organisational and time management abilities with attention to detail
• Previous retail management experience, with a proven track record of achieving sales targets and driving store performance
• Knowledge of visual merchandising standards and inventory management

Benefits:

• Competitive hourly rate and attractive sales incentives
• Employee discounts on Armani Outlet products to fuel your own fashion journey
• Training and development opportunities to grow your skills and advance your career
• Immerse yourself in the world of luxury fashion with a globally recognised brand
• A vibrant and inclusive work environment where creativity thrives

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.