At a Glance
- Tasks: Engage customers through CRM strategies and support retail marketing initiatives.
- Company: Join the iconic Giorgio Armani Group, a leader in fashion and luxury.
- Benefits: Competitive salary, generous discounts, and exciting career development opportunities.
- Other info: Enjoy a hybrid working policy in an inclusive environment.
- Why this job: Be part of a vibrant team that values creativity and personal growth.
- Qualifications: Experience in CRM and a passion for fashion are essential.
The predicted salary is between 29700 - 36300 £ per year.
- Description
- GIORGIO ARMANI - HEAD OFFICE - CRM & Client Engagement Specialist (Maternity cover FTC)
About us
The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees.
Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents.
With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories.
Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.
Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years.
It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears
Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes.
He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.
Role Overview
The CRM (Customer Relationship Management) department is responsible of deploying the correct strategy to engage with the customers, by developing the appropriate programs to drive revenue growth.
As part of the Retail Team, the role will be involved in liaising with the stores to share the CRM Culture and priorities, as per the Global strategy.
Coordinate and support local Store Managers and Sales Associates dedicated to clienteling activities to ensure the correct development of the CRM Strategy.
Supporting the delivery of the Retail marketing plan under the direction of the Retail Performance Manager.
RESPONSIBILITIES
- CRM Analysis
- Run and analyze CRM reports, sharing them with the stores and defining action plans for improvement
- Briefing and following up with the stores to ensure data collection
- Liaise with the CRM referents in HQ to share priorities and best practices
- Monitor CRM KPIs in all Stores
- Liaise with other local departments to understand their needs and how to provide them with useful information
- Develop local analyses and insights on customers’ behaviour and preferences
- Extraction of customers’ lists for dedicated events
- Sharing best practices amongst stores and foster internal communication
- Clienteling
- Deploy local campaigns as per Global Contact Strategy, by monitoring performances and results
- Develop the strategy and manage the process for client gifting campaigns (Strategy development, Store Communication, Gift Sourcing, Campaign Monitoring, Follow-up with store, Post-campaign internal reporting)
- Source gifts and approve process for adhoc client gifting
- Store hospitality supplies / clienteling services (Sourcing – e. g. caterers / car services etc., Briefing stores on usage, Store point of contact for orders)
- Retail Marketing
- Manage the Sale Preview and New Season Campaigns
• Support targeted client events under the direction of Retail on
- Customer contact strategy
- Customer target definition
- Event communication to store team
- Artworking and approval of promotional materials
- Mailer / E-mailer Artworking and approval with Milan
- Creating customer target lists via CRM software
- E-mailer send out via CRM software
- Mailer send out - liaising with external suppliers for printed collateral
- Event follow up
- Internal post-event reporting
Support in-store image events as a part of Milan direction on
- Artworking and approval of promotional materials
- Mailer / E-mailer Artworking and approval with Milan
- Creating customer target lists via CRM software
- E-mailer send out via CRM software
- Mailer / E-mailer Artworking and approval with Milan
- Mailer send out - liaising with external suppliers for printed collateral
- Coordinate a local communication calendar, by sharing the priorities with the HQ teams
- Production of monthly competitor reports.
Requirements
Must have skills
- Excellent communication, interpersonal and organizational skills with a natural diplomatic approach
- Strong computer skills: Excel is a must
- Strong analytical skills and attention to detail
- Proactive and flexible
- Shows attention to detail across all projects
- Good working relationships with retail team and stores
- Shows awareness of brand management and protection, and is marketing aware.
- Fluent English, additional languages are a plus.
Work Experience / Qualifications
- Degree course or diploma, ideally in marketing or business studies.
- Minimum 3 year experience within fashion and luxury Brands
- Previous CRM experience is a must. Strong interest and understanding of the end consumer’s needs and desires
Benefits
- Competitive salary and bonus opportunities.
- Generous employee discount on all Giorgio Armani products.
- Employee Assistance Program (EAP) - providing access to medical and mental health support services.
- Exciting career development opportunities within a global luxury fashion brand.
- Vibrant and inclusive work environment that fosters creativity and personal growth.
- Hybrid working policy.
As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally.
We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.
CRM & Client Engagement Specialist (Maternity Cover FTC) in London employer: Giorgio Armani
Giorgio-Armani offers an exceptional work environment for those passionate about luxury retail, particularly in the vibrant setting of Selfridges Birmingham. With a strong emphasis on team development and client service, employees benefit from competitive salaries, generous product discounts, and ample opportunities for career advancement within a prestigious global brand. Join us to be part of a dynamic culture that values leadership and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Client Engagement Specialist (Maternity Cover FTC) in London
✨Get in with Local Boutiques
Fashion isn't just about the big names; local boutiques are often on the lookout for temporary staff, especially during busy seasons. Pop in with your CV and a smile, chat with the staff, and show genuine interest – it can lead to an on-the-spot opportunity or, at the very least, a good contact!
✨Leverage Fashion Events
Fashion shows and local events are goldmines for networking. Attend as many as you can! Strike up conversations with fellow attendees, designers, or even models – you never know who might have a lead on temporary roles that aren't advertised yet.
✨Utilise Social Media Like a Pro
Follow brands and influencers in the fashion-apparel industry on social media. Engage with their content and stay updated on their hiring announcements. Many companies post about temporary positions on their Instagram or Twitter, so keep your eyes peeled!
✨Check Out Our Site for Temp Roles
Don’t forget to apply directly through our website for temp roles at companies like Giorgio Armani. We regularly update our listings, and your best shot at landing something is to jump on it as soon as it drops – so keep checking!
We think you need these skills to ace CRM & Client Engagement Specialist (Maternity Cover FTC) in London
Some tips for your application 🫡
Show Off Your Style:In the fashion-apparel world, creativity and personal style are key! Make sure your CV and cover letter reflect your unique take on fashion—add a touch of personality, maybe even a mood board if you’re feeling adventurous. This is your chance to show how you’d fit into Giorgio Armani's vibe!
Highlight Relevant Experience:For a temporary role, experience is everything. If you've worked in retail, styling, or even as a personal shopper, make sure to highlight that in your application. We want to see how your past experiences can benefit Giorgio Armani during this short-term stint!
Include a Portfolio of Your Work:If you’ve got a portfolio—whether that's photos of your styling or designs—attach it! We love to see what you're capable of. It’s a great way to stand out, especially in temporary roles where you might need to make a quick impact at Giorgio Armani.
Emphasise Your Adaptability:Temporary roles often require juggling different tasks and adapting to changing needs. In your application, mention instances where you’ve showcased flexibility and quick learning. Showing that you’re ready to jump right in will surely catch our eye at Giorgio Armani.
How to prepare for a job interview at Giorgio Armani
✨Show Off Your Style
In the fashion-apparel world, your personal style can speak volumes. Make sure to express your fashion sense in your outfit and show off any unique pieces that represent your style while keeping it professional. This gives the interviewers a glimpse of your creativity and flair.
✨Bring Your Portfolio to Life
For a temporary role, it'll be essential to demonstrate your skills quickly. Have a well-curated portfolio that showcases your previous work, whether it's designs, styling, or merchandising. Be prepared to talk through your thought process and the impact your work has had in previous roles.
✨Prepare for Trend Talk
Expect questions about current fashion trends and how they relate to the brand Giorgio Armani. Being able to discuss recent runway looks, sustainable practices, or trending colours will show your knowledge of the industry and that you’re up-to-date with what's happening in fashion.
✨Highlight Your Adaptability
In a temporary position, demonstrating that you can hit the ground running is key. Share experiences from previous roles where you've quickly adapted to new trends or tackled fast-paced environments. Your ability to be flexible shows that you're ready to contribute from day one!
