Operations Assistant in Bicester

• Description
• ARMANI OUTLET - BICESTER VILLAGE - OPERATIONS ASSISTANT - FULL TIME

About us

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees.

Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents.

With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories.

Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years.

It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes.

He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Role Overview

To be a support role for the stock controller and all operational processes of the store, ensuring all tasks are completed efficiently according to company standards.

Being available to support both back of house and front of house tasks according to the store’s needs.

Having comprehensive computer, till and admin skills to support the operational tasks throughout the day.

Responsibilities

• System and Procedures
• To be proficient with our till system and all procedures surrounding it.

To set-up the tills ready for the day, maintain them throughout the day and close them at the end of the day when necessary.

• Organise all admin centred processes such as monitoring / assisting in all activities related to consignments, inter-store transfers or any related process.
• Work alongside the stock controller to fulfil end of season returns in store, deliveries in store and stock organisation.

Customer Service and Product Knowledge

• To manage and maintain all aspects of the client repair process (where applicable) / aftersales, from client facing elements to logistical elements.
• Supervise the store email inbox, ensuring that all emails are replied to promptly.
• Oversee all omnichannel operations related to Armani. com in co-ordination with the stock controller (where applicable).
• To be aware of and maintain the licenses product range, specifically licences including sunglasses, watches, and jewellery.

Housekeeping

• To ensure the cash desk, packaging materials, perfumes, testers, and licences are always replenished and available to staff to maintain the highest standards possible.
• To maintain the highest standards of housekeeping within all stock rooms and around the cash desk.
• Understanding of product categories and how they should be stored and managed in the stock rooms including all organisational elements.

Requirements

• Motivated, energised individual with a positive attitude towards role.
• Strong commitment to luxury customer service and maintaining excellent store standards.
• A high level of communication to be maintained with both with colleagues and all members of management.
• Highly PC literate with experience using modern integrated computer systems.
• Good organisational and administration skills, with a sense of responsibility
• Maintains agreed levels of cleanliness and operational standards both back of house and on the shop floor.
• Previous experience in retail is essential
• To have a thorough understanding of the till system, banking, cash handling and procedures.
• Previous experience with inventory shrinkage targets to maintain organisation standards.

Benefits

• Competitive salary and incentives scheme.
• Employee discounts on Giorgio Armani products to fuel your own fashion journey.
• Training and development opportunities to grow your skills and advance your career.
• Immerse yourself in the world of luxury fashion with a globally recognised brand.
• A vibrant and inclusive work environment where creativity thrives.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally.

We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.