At a Glance
- Tasks: Manage client requests and ensure smooth communication for maintenance services.
- Company: Thriving service provider working with major national and international brands.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on customer satisfaction and professional development.
- Why this job: Join a dynamic team and enhance your communication skills while making a real impact.
- Qualifications: Experience in Helpdesk or Service Desk is a plus; strong multitasking and prioritisation skills required.
The predicted salary is between 26550 - 32450 £ per year.
A prospering service provider working with contracts for a number of major national and international brands are adding to their service team with an excellent communicator to work on the Helpdesk.
The role will be responsible for managing the day-to-day flow of client requests for maintenance services.
Your key responsibilities will be
- Answer incoming calls and respond to emails from clients and respond with internal resources
- Log and manage client requests, prioritising them accurately and efficiently.
- Provide updates to clients throughout the lifecycle of a job.
- Manage work orders and statuses through client systems
- Ensure field operation employees have the correct information to complete the jobs
- Escalate potential SLA failures or delays to the appropriate manager.
- Ensure jobs are correctly closed client reporting and invoicing.
- Identify outstanding issues with delayed or incomplete jobs and escalate as appropriate
- Assist with maintaining service levels for contractual KPIs and the department’s administration
Previous experience working within a Helpdesk or Service Desk would be a significant advantage for the role along with understanding workflows across different functions.
The ability to manage multiple jobs and be able to prioritise effectively and maintain control of their workload during busy periods will be important, understanding the information being provided and what actions are required next.
The successful candidate must be customer-focused, calm under pressure and able to maintain a professional approach when dealing with challenging situations
Helpdesk Administrator employer: Giordani Resources
Giordani Resources is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong emphasis on employee growth, the company provides opportunities for professional development and encourages a healthy work-life balance, making it an ideal place for those looking to thrive in their careers while accommodating personal commitments. Located in a vibrant area, employees benefit from a supportive culture that values technology and efficiency, ensuring that every team member can contribute meaningfully to the company's success.
