At a Glance
- Tasks: Lead the Ginger Lily Bar & Lounge, ensuring exceptional guest experiences and smooth operations.
- Company: Join Pan Pacific London, a luxury hotel redefining modern hospitality in the heart of the city.
- Benefits: Enjoy competitive perks, including discounts, wellness activities, and career progression opportunities.
- Other info: Work in a prestigious environment with a focus on wellbeing and personal development.
- Why this job: Be part of a dynamic team creating memorable moments in a vibrant bar and lounge setting.
- Qualifications: Experience in hospitality management and a passion for delivering outstanding service.
The predicted salary is between 35000 - 45000 € per year.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
We are looking for a passionate and guest-focused Ginger Lily Bar & Lounge Manager to become a valued member of our outstanding Concierge team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As Ginger Lily Bar & Lounge Operations Manager, you will oversee all aspects of our unique venue, ensuring the highest standards of service across our multi-faceted operation—an elegant afternoon tea and coffee lounge by day, and a vibrant cocktail and champagne lounge by night. You will lead the team in delivering exceptional guest experiences, manage exclusive hires, and coordinate corporate events. Your responsibilities will include, but are not limited to:
- Oversee daily operations of Ginger Lily Bar and Lounge, including afternoon tea, coffee service, and evening bar
- Ensure seamless transformation from daytime lounge to evening cocktail and champagne venue
- Maintain and elevate standards of service, guest satisfaction, and cleanliness at all times
- Lead, motivate, and train the team through active, hands-on management
- Liaise with kitchen and bar teams to coordinate menu offerings, specials, and event requirements
- Manage bookings, exclusive hires, and corporate events, ensuring smooth execution and premium service
- Monitor inventory, ordering, and stock control for beverages and supplies
- Implement and uphold health, safety, and licensing regulations
- Analyse sales and service trends, proactively addressing opportunities for improvement
- Foster a welcoming and inclusive environment for both guests and staff
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
All applicants for the role of Ginger Lily Bar & Lounge Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Ginger Lily Manager in City of London employer: Ginger Lily
At Pan Pacific London, we pride ourselves on fostering a close-knit and supportive work culture that prioritises employee wellbeing and development. As a Ginger Lily Bar & Lounge Manager, you will enjoy numerous benefits including flexible working policies, career progression opportunities, and discounts across our luxury offerings, all while being part of a prestigious hotel located in the vibrant heart of London. Join us to create memorable experiences in an environment where excellence is celebrated and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Ginger Lily Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Pan Pacific London. A friendly chat can open doors and give you insider info about the Ginger Lily Bar & Lounge.
✨Tip Number 2
Show your passion during interviews! When discussing your experience, highlight moments where you created memorable guest experiences. We love hearing about how you put people at the heart of everything you do.
✨Tip Number 3
Be prepared to demonstrate your skills! If you're invited for a trial shift or practical assessment, treat it as an opportunity to shine. Show us your calmness under pressure and your commitment to excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our close-knit culture at Pan Pacific London.
We think you need these skills to ace Ginger Lily Manager in City of London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating memorable experiences for guests at Ginger Lily. Share specific examples of your past experiences that highlight your passion for hospitality.
Tailor Your CV:Make sure your CV is tailored to the Ginger Lily Bar & Lounge Manager position. Highlight relevant skills and experiences that align with our values of excellence and guest focus. We love seeing how your background fits into our vision!
Be Detail-Oriented:As a detail-oriented person, your application should reflect that! Pay attention to formatting, grammar, and spelling. A polished application shows us that you take pride in your work, just like we do at Pan Pacific London.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture!
How to prepare for a job interview at Ginger Lily
✨Know the Venue Inside Out
Before your interview, take some time to research Pan Pacific London and specifically the Ginger Lily Bar & Lounge. Familiarise yourself with their menu offerings, service style, and any recent events or promotions. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Guest-Focused Approach
As a potential manager, it's crucial to demonstrate your passion for guest experiences. Prepare examples from your past roles where you went above and beyond for guests. Highlight how you handle difficult situations with empathy and professionalism, as this aligns perfectly with the hotel's values.
✨Emphasise Team Leadership Skills
The role requires strong leadership abilities, so be ready to discuss your experience in managing and motivating teams. Share specific instances where you successfully trained staff or improved team performance. This will illustrate your hands-on management style and commitment to excellence.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the hotel's future plans, team culture, or how they measure guest satisfaction. Thoughtful questions not only show your interest but also help you assess if this is the right fit for you.
