At a Glance
- Tasks: Support our bar team by managing supplies and ensuring a smooth guest experience.
- Company: Join the prestigious Pan Pacific London, known for luxury and exceptional service.
- Benefits: Enjoy discounts, wellness activities, and career progression opportunities.
- Other info: Flexible work policy and social events to connect with your team.
- Why this job: Be part of a vibrant team creating memorable experiences in a five-star environment.
- Qualifications: Passion for hospitality and a commitment to excellence are essential.
The predicted salary is between 24000 - 30000 £ per year.
Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world‑class dining, and exceptional service. Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state‑of‑the‑art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.
We’re looking for a passionate and guest‑focused Barback to become a valued part of our outstanding Ginger Lily Bar & Lounge team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Barback in our Ginger Lily Bar & Lounge department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of the menu and all products
- Assist callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Efficiently complete opening, closing and other side duties
- Replenish bar supplies such as liquor, fruit, ice and dishes
- Comply with hotel security, fire regulations and all health and safety legislation
Your benefits working as a Barback at Pan Pacific London include:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel‑wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
All applicants for the role of Barback must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
Competitive salary.
Barback employer: Ginger Lily
At Pan Pacific London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and professionalism. Located in the prestigious Square Mile, our Barback team enjoys numerous benefits including flexible work policies, career progression opportunities, and generous discounts across our luxury facilities. Join us to be part of a supportive environment where your contributions are recognised and celebrated, all while delivering memorable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Barback
✨Tip Number 1
Get to know the venue! Before your interview, pop by Pan Pacific London and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you connect better during your chat with the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories about your experiences and how you’ve created memorable moments for guests in the past.
✨Tip Number 3
Be prepared for a fast-paced environment! As a Barback, you’ll need to stay calm under pressure. Think of examples from your previous roles where you’ve handled busy situations with grace and efficiency.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role and the team by asking about their experiences at Pan Pacific London. This not only helps you learn more but also demonstrates your enthusiasm for joining their family.
We think you need these skills to ace Barback
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Barback role shine through. We want to see that you’re genuinely excited about creating memorable experiences for our guests at Pan Pacific London.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Personable:In your cover letter, share a bit about yourself and why you’d be a great fit for our Ginger Lily Bar & Lounge team. We value empathy and professionalism, so let us know how you embody these traits in your work.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ginger Lily
✨Know the Venue
Before your interview, take some time to research Pan Pacific London. Familiarise yourself with their values, services, and the unique offerings of the Ginger Lily Bar & Lounge. This will not only show your genuine interest but also help you tailor your answers to align with their standards of excellence.
✨Showcase Your Guest-Focused Attitude
As a Barback, your role is all about creating memorable experiences for guests. Be prepared to share examples from your past where you went above and beyond for customers. Highlight your empathy and professionalism in these situations to demonstrate that you truly put people at the heart of what you do.
✨Demonstrate Calmness Under Pressure
Working in a busy bar environment can be hectic. During the interview, discuss how you handle stressful situations. Share specific instances where you remained calm and efficient, ensuring that service was not compromised. This will reassure them that you can thrive in a fast-paced setting.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics at the Ginger Lily Bar & Lounge or how they measure success in guest experiences. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.
