Registered Manager CQC in London

The CQC Interim Registered Manager (Domiciliary Care services) will contribute to the day-to-day management and growth whilst continuing to preserve and raise the reputational profile of the service. Reporting directly to the Company Directors.

The Role:

• To be responsible for the management and operational delivery of the established Domiciliary Care service whilst ensuring implementation of standards set by CQC and meeting all legal requirements.
• Ensure the service operates in full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC Fundamental Standards.
• To be the Registered Manager, including line managing the team.
• To lead and direct others to provide person-centered care and support to adults with varying degrees of needs, including those with Learning Disabilities/Mental Health Challenges, to promote independence/enablement/personal fulfilment.
• To build a solid foundation of information and understanding of the company's services and abilities.
• To have a flexible approach allowing for a 360-degree view of the role; the ability to wear many hats is required.
• Dedication to excellence in care and support delivery.
• To build teams that work in partnership to make a difference.
• To be part of the 24hr On-Call Rota to ensure 24/7 support to the team and service users.
• Effective problem solver to ensure we meet/exceed expectations.
• Natural ability to remain objective.

As the Registered Manager, you will be responsible for:

• Ensuring that the established Domiciliary Care Service is delivered in accordance with the Care Act 2014 and other relevant legislation, as well as meeting and exceeding the required inspection standards set by CQC to maintain our Good rating.
• Overseeing and implementing new contracts.
• Ensuring positive outcomes are achieved through the delivery of high-quality person-centered care.
• Overseeing the continuous development and improvement of policies, procedures and processes, ensuring compliance and legal obligations are met at all times.
• Working in collaboration with the Director to review, monitor and plan improvements and strategic direction.
• Managing and coordinating the service, maintaining our position as the lead provider.
• Ensuring all recruitment follows safer recruitment practices and CQC Regulation 19 (Fit and Proper Persons Employed).
• Ensuring compliance with Health & Safety, offering guidance, implementation and adherence to policy and procedures.
• Overseeing risk assessments, incident reporting and investigation processes to ensure safe service delivery.
• Being responsible for ensuring all service users have a comprehensive and detailed person-centered care and support plan that is regularly reviewed and updated.
• Ensuring all service users are suitably included and consulted in anything and everything to do with their daily living.
• Working in partnership with other stakeholders, forging professional relationships that place the service users at the heart of service delivery.
• Managing the team efficiently ensuring cohesion in service delivery and continuity of care.
• Monitoring the health needs of the service users, collaborating with members of the Multi-disciplinary team to ensure fully rounded services.
• Ensuring compliance with the Duty of Candour, promoting transparency and openness when things go wrong.
• Implementing and maintaining robust quality assurance and governance systems, including audits, service reviews and action planning.

Management:

• Supporting staff to assist the service users to achieve a good quality of life and reach their goals.
• Enabling the service users to participate in a full range of activities that they enjoy.
• Ensuring privacy, dignity and respect as an integral part of the service provision.
• Being vigilant in managing health and safeguarding concerns, ensuring safeguarding is managed, reported and investigated in line with local authority procedures.
• Facilitating regular meetings for the service users, ensuring they have a voice.
• Leading the team by example and in line with our policies and procedures.
• Managing the rotas and adequate staff provision.
• Planning and facilitating regular staff meetings, supervision and continual professional development reviews as well as annual appraisals and staff coaching and mentoring.
• Having full oversight of staff recruitment, onboarding and retention.
• Ensuring robust communication systems are in place.
• Overseeing the complaints procedure and ensuring all complaints are investigated and resolved appropriately.
• Contributing towards service improvement planning as well as implementation.
• Managing a devolved budget and assuming a level of financial responsibility.
• Ensuring adherence to policies and procedures as well as quality assurance processes and safeguarding.
• Working within the confines of confidentiality and protecting personal data relating to the service users as well as the staff.
• Participating annually in Performance Management reviews.
• Undertaking other tasks that may be reasonably asked by the Director.
• Meeting with the Directors weekly to keep them fully updated.

A natural ability to multi-task and problem solve in an open and transparent, honest manner is essential, but it requires you to have an ability to build and maintain quality, respectful relationships based on integrity and trust, so a fair and equitable manner is required in all instances.

This is intended to provide an overview of your role and responsibilities.