Compliance Officer in London

The Compliance Officer (Domiciliary Care) will contribute to the day-to-day management, compliance and growth of the service whilst continuing to preserve and raise the reputational profile of LifeCome Care.

Purpose of the Post

• To support the CQC Registered Manager in ensuring CQC compliance, quality performance and positive outcomes for service users, implementing positive change and embedding LifeCome Care philosophies and operational systems into daily activities.
• To support safeguarding systems and ensure that safeguarding procedures are effectively implemented in day-to-day practice.
• To undertake CQC compliance audits across all domiciliary care services.
• To use your experience, competencies and knowledge of the Care Act 2014, Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, CQC Fundamental Standards and other relevant legislation and regulatory requirements.
• Support managers and care staff to understand performance and implement changes to policies, procedures and working practices.
• To develop and support systems that monitor quality, compliance and performance within domiciliary care services.
• To support staff to utilise quality assurance systems effectively and demonstrate continuous improvement in care delivery and service provision.
• Signpost LifeCome Care staff to guidance and advice on policies, procedures and CQC standards.
• Ensure the most up-to-date policies and associated documents are accessible and appropriately implemented in practice, promoting and sharing best practice across the organisation.
• Undertake and support quality development workshops as required.
• Take responsibility for departmental projects and/or functions as agreed with the Registered Manager.
• Undertake audits of service user care plans, risk assessments, medication records, MAR charts, staff files and electronic care records to ensure compliance with CQC requirements.
• Co-ordinate an annual audit and periodic quality assurance visit schedule in collaboration with the Registered Manager.
• Undertake pre-audit research and collate data to prepare for audits and identify areas of interest.
• Undertake Quality and Compliance Audits in line with regulatory, contractual and organisational requirements.
• Record, analyse and report findings from audits and quality reviews.
• Produce SMART action plans in line with audit and review findings, supporting continuous improvement across the service.
• Raise safeguarding concerns, serious non-compliance issues and risks to the Registered Manager promptly.
• Support the Registered Manager in maintaining inspection readiness and preparing evidence for CQC inspections and local authority quality assurance visits.
• Monitor incidents, accidents, complaints, compliments and safeguarding concerns, identifying trends and supporting continuous service improvement.
• Source appropriate training providers and evaluate their effectiveness to ensure they meet the learning and development needs of care staff and support workers and comply with CQC requirements.
• In association with the Registered Manager, ensure all staff remain up to date with mandatory and role-specific training requirements.
• Ensure staff achieve the Care Certificate within six months of commencing employment and that all training records remain accurate and up to date.

The key tasks listed above are only an indication of the main duties required to be performed. They are not exhaustive and may be amended to reflect changing circumstances. Any changes will be made following discussion with the post holder. The post holder will be expected to remain flexible and co-operative in undertaking all reasonable duties as required by the Registered Manager.

Knowledge

• A good working knowledge of CQC requirements and the ability to apply this knowledge effectively in practice; collecting and analysing information; and understanding quality and compliance requirements within a domiciliary care setting.
• Specifically, a working knowledge of the needs (physical, emotional, social, cultural and psychological) of children, young people and adult service users, including older people and individuals with disabilities.
• Awareness of dementia, mental health conditions, learning disabilities, autism and other complex care needs.
• Experience of safeguarding children, young people and vulnerable adults, with a sound understanding of safeguarding legislation, local authority procedures and statutory guidance.
• Ability to write clear, accurate and professional reports.
• Up-to-date knowledge of relevant legislation including the Care Act 2014, Mental Capacity Act 2005, Health and Social Care Act 2008 (Regulated Activities), Children Act 1989 and Children Act 2004, Regulations 2014, CQC Fundamental Standards, employment law and health and safety legislation applicable to care services.
• Knowledge of GDPR, confidentiality and information governance requirements within health and social care.

Requirements

• A proven track record in the sector with a good standard of general education and a Health and Social Care qualification at Level 3 or above.
• Willing to listen to and understand others whilst maintaining credibility in your role and representing LifeCome Care professionally.
• Supports others, builds trust and demonstrates a positive and enthusiastic approach.
• Promotes person-centred care by supporting staff to deliver high-quality services that maximise service users' independence, choice, dignity and wellbeing.
• Creative and solutions-focused, delivering practical outcomes whilst remaining flexible to meet the needs of service users, families and colleagues.
• Willing to examine own values, principles and assumptions.
• Learns from experience and applies learning to improve practice.
• Motivates others by establishing clear direction and standards; providing opportunities for participation, recognition and support.
• Well organised, able to work under pressure, takes ownership, is proactive and goal-focused.
• Transparent and open, keeps others informed and acts sensitively to the needs of service users, relatives and colleagues.

Experience

• Proven experience of working within a health and social care setting and supporting services to achieve and maintain compliance with CQC standards.
• Experience of supporting managers and staff to improve working practices and quality outcomes.
• Experience of conducting audits, analysing findings and implementing quality improvement plans.
• Experience of using electronic care planning, rostering, medication management and quality assurance systems (CM2000 /CareLineLive or similar).

Other

• You will be required to work 9:00am to 5:00pm Monday to Friday, with flexibility as required to meet service and project objectives.
• Ability to maintain a healthy work-life balance whilst demonstrating professionalism and commitment to the role.
• Full UK driving licence and access to a vehicle would be advantageous due to the requirement to visit service users and staff working across the community.