Care Coordinator in Leicester

Overseeing the delivery of high-quality care and support services for individuals receiving care and support in their own homes. This position ensures that service users receive person-centred, strength-based, safe and effective care and support that enables them to attain their goals of remaining independent in their own homes whilst complying with regulatory and organisational standards.

Key Responsibilities

• Service Coordination
  • Provide the link between the team and the service users/families/support networks.
  • Plan, coordinate and oversee the daily operations of domiciliary care services.
  • Ensure all service users receive care tailored to their individual needs, preferences and goals.
  • Match service users with suitable care staff based on skills and compatibility.
  • Utilise and manage the Electronic Care Management System to its full capacity to benefit the service users/the team and the organisation as a whole.
  • Lead and direct others to provide person-centered care and support to adults with varying degrees of needs including those with Learning Disabilities/Mental Health Challenges to promote independence/reablement/enablement/personal fulfilment.
  • Build a solid foundation of information and understanding of the company's services and abilities.
  • Have a flexible approach allowing for a 360-degree view of the role; the ability to wear many hats is required.
  • Dedication to excellence in care and support delivery.
  • Build teams that work in partnership to make a difference.
  • Be part of the 24hr On-Call Rota to ensure 24/7 support to the team and service users.
  • Effective problem solver to ensure we meet/exceed expectations.
• Care Planning & Delivery
  • Develop, implement and review individualised Care and Support plans in conjunction with the Trusted Assessors/Key Workers.
  • Conduct risk assessments and ensure all safeguarding measures are in place.
  • Work collaboratively with multidisciplinary teams and external agencies.
• Compliance & Quality Assurance
  • Ensure compliance with CQC (Care Quality Commission) regulations and industry best practices.
  • Conduct regular audits and quality checks to maintain high service standards.
  • Investigate and resolve complaints or concerns promptly and professionally.
  • Provide the link between the service users and the senior management team to ensure they are fully informed.
• Staff Supervision & Development
  • Support the recruitment, induction and training of care and support staff.
  • Supervise, mentor and appraise team members to enhance their professional development.
  • Monitor staff performance and adherence to care and support plans and policies.
• Administrative Duties
  • Maintain accurate records, including care logs, risk assessments, and incident reports.
  • Ensure timely reporting of all relevant information to management.
  • Support the scheduling and rostering of staff to meet service demands.