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- Tasks: Manage VIP Italian customers, ensuring satisfaction and account growth through tailored support.
- Company: GIMO is a leading marketing agency in the iGaming industry, partnering with top global gaming brands.
- Benefits: Enjoy hybrid work, remote options, bonuses, health insurance, and fun team activities like pizza Fridays!
- Why this job: Join a dynamic team focused on customer experience in a fast-paced, exciting industry with growth opportunities.
- Qualifications: Fluent in Italian and English, with experience in iGaming and strong relationship-building skills.
- Other info: Flexible working hours to accommodate VIP clients' needs; perfect for those who thrive on challenges!
The predicted salary is between 36000 - 60000 £ per year.
Job Title: VIP Account Manager
(Italian Native Speaking)
Location: Hybrid/London
About GIMO:
Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
About Netbet Brand:
Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone.
Role:
Working within our VIP management department, the main purpose of this role is to manage the growing VIP Italian customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk.
Duties and Responsibilities:
- To deliver the best possible service Account Managers respond to and initiate contact with players via phone, email and Whatsapp, with occasional in person client entertainment days too.
- Due the nature of the business, this role involves working occasional non-office times (evenings and weekends) depending on VIP clients’ needs.
- VIP Account Managers are VIPs’ direct contact at the company, and it is the account managers responsibility to liaise with the necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service.
- Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting on campaign performances.
- You will also be required to attend weekly/monthly team meetings to exchange insights on VIP market trends/player experiences and contribute to the success of the brand.
Person Specifications:
- Have similar experience working as a VIP Customer Executive within iGaming/ Online casino Industry.
- Must have excellent Italian communication skills, both verbal and written.
- Have excellent English communication skills.
- Have the capacity to build strong relationship with customers.
- Have experience working in the gaming or gambling industry.
- Have sales and account management experience (desirable).
- Have an ability to understand customer needs and respond to them.
- Have strong organisational and prioritisation skills.
- Be good with numbers and identifying trends/patterns.
- Work with multiple systems and be a fast learner.
- Enjoy challenges and find solutions to customer queries and problems.
Our generous UK benefits package includes:
• Hybrid working ( 2 days remote, 3 days in office)
• Work from abroad up to 4 weeks/ year.
• End of year discretionary Bonus
• Pension Scheme
• Private Health Insurance
• Pizza and drinks every Friday.
• Perkbox
• Employee Wellbeing
• Learning and Development Programmes
• Staff social engagement activities
More benefits are available and will be discussed once successful. These benefits are applicable to UK based candidates.
“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here ( CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’
VIP Account Manager - iGaming employer: GIMO Global Interactive Marketing Online Ltd
Contact Detail:
GIMO Global Interactive Marketing Online Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Account Manager - iGaming
✨Tip Number 1
Familiarize yourself with the iGaming industry, especially the VIP management aspect. Understanding the nuances of player engagement and retention strategies will give you an edge in discussions during the interview.
✨Tip Number 2
Network with professionals in the iGaming sector, particularly those who have experience in VIP account management. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your Italian and English communication skills. Since the role requires excellent verbal and written communication, practicing these languages will help you stand out as a candidate.
✨Tip Number 4
Stay updated on the latest trends in online gaming and customer service best practices. Being knowledgeable about current market trends will demonstrate your commitment and passion for the industry.
We think you need these skills to ace VIP Account Manager - iGaming
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the iGaming or online casino industry. Emphasize any previous roles as a VIP Customer Executive and showcase your skills in account management and customer relationship building.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the iGaming industry and your understanding of VIP customer needs. Mention your Italian language skills and how they will help you connect with the customer base.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure that your application demonstrates your proficiency in both Italian and English. Use clear and professional language throughout your documents.
Highlight Your Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer queries or issues in the past. This will show your ability to handle challenges and maintain high levels of customer satisfaction.
How to prepare for a job interview at GIMO Global Interactive Marketing Online Ltd
✨Showcase Your VIP Experience
Make sure to highlight any previous experience you have in managing VIP accounts, especially within the iGaming or online casino industry. Be prepared to discuss specific strategies you've used to enhance customer satisfaction and retention.
✨Demonstrate Strong Communication Skills
Since excellent communication in both Italian and English is crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a scenario with a VIP client, so be ready to showcase your conversational skills.
✨Understand the Brand and Market Trends
Research GIMO and NetBet thoroughly. Familiarize yourself with their services, target audience, and recent market trends in the iGaming industry. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of examples where you've successfully resolved customer issues or improved account management processes, as this will demonstrate your capability to handle challenges effectively.
