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- Tasks: Manage VIP relationships and provide top-notch service to high-value German-speaking clients.
- Company: Join a dynamic company focused on delivering exceptional experiences to its customers.
- Benefits: Enjoy flexible working hours, exclusive events, and opportunities for personal growth.
- Why this job: Be part of a fast-paced environment where your relationship-building skills shine and impact customer satisfaction.
- Qualifications: Fluent in German and English, with experience in hospitality or high-end customer service.
- Other info: Occasional evenings and weekends required to meet VIP client needs.
The predicted salary is between 36000 - 60000 £ per year.
As a VIP Account Manager, you will be responsible for managing and nurturing relationships with our high-value German-speaking customers. Your primary objective is to enhance player engagement, increase retention, and maximize customer lifetime value by providing an exceptional, white-glove level of service.
This role is ideal for someone with experience in customer service, sales, account management, or hospitality (luxury hotels, fine dining, high-end concierge services) who understands the importance of tailored service, discretion, and relationship management.
Key Responsibilities:- Serve as the primary point of contact for VIP clients, delivering a personalized, first-class experience.
- Develop strong, long-term relationships with VIP customers through phone, email, WhatsApp, and in-person events.
- Create and execute tailored VIP promotions and offers based on individual customer preferences and playing behavior.
- Monitor VIP accounts to identify trends, opportunities, and potential risks, ensuring optimal retention strategies.
- Work cross-functionally with internal teams (finance, compliance, marketing, customer support) to ensure VIP concerns are handled efficiently.
- Attend and organize exclusive VIP entertainment events, including sports hospitality, fine dining experiences, and luxury trips.
- Track and analyze campaign performance, optimizing future strategies based on engagement and profitability metrics.
- Stay updated on industry trends and player behaviors to contribute insights to marketing and business development strategies.
This role requires flexibility, including occasional evenings and weekends, depending on VIP client needs.
Ideal Candidate Profile:We are looking for a service-oriented professional who thrives in a fast-paced, high-value customer environment. If you have experience in hospitality, luxury services, or high-net-worth client management, you will find this role particularly rewarding.
Must-Have Qualifications:- Fluency in German (both written and spoken) and excellent English communication skills.
- Strong ability to build and maintain relationships with VIP customers.
- Proven experience in account management, sales, customer service, or high-end hospitality (luxury hotels, fine dining, premium concierge services).
- Ability to understand client preferences and tailor experiences accordingly.
- Strong negotiation skills with a results-driven mindset.
- Exceptional organizational skills, capable of handling multiple clients and requests simultaneously.
- Comfortable working with CRM systems, analytics, and performance tracking tools.
- High attention to detail, discretion, and the ability to handle confidential client interactions.
- Ability to work under pressure and provide proactive solutions to customer concerns.
- A passion for sports, gaming, or entertainment is a plus!
VIP Account Manager - German Speaker employer: GIMO Global Interactive Marketing Online Ltd
Contact Detail:
GIMO Global Interactive Marketing Online Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Account Manager - German Speaker
✨Tip Number 1
Familiarise yourself with the luxury service industry, especially in hospitality and high-end customer management. Understanding the nuances of providing a white-glove experience will set you apart during interviews.
✨Tip Number 2
Network with professionals in the VIP account management field, particularly those who work with German-speaking clients. Attend industry events or join relevant online forums to gain insights and make valuable connections.
✨Tip Number 3
Showcase your fluency in German by engaging in conversations or discussions in the language. This could be through social media platforms or local meetups, demonstrating your ability to communicate effectively with potential clients.
✨Tip Number 4
Stay updated on trends in the gaming and entertainment industries, as well as customer preferences among VIP clients. This knowledge will help you tailor your approach and demonstrate your expertise during interviews.
We think you need these skills to ace VIP Account Manager - German Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, or hospitality. Emphasise any roles where you provided personalised service to high-value clients, as this is crucial for the VIP Account Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional service and your understanding of the luxury market. Mention specific examples of how you've successfully managed relationships with VIP clients in the past.
Showcase Language Skills: Since fluency in German is a must, ensure that your application clearly demonstrates your language proficiency. If applicable, include any experiences where you used your language skills in a professional setting.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as increased customer retention rates or successful VIP events you organised. This will help illustrate your capability to enhance player engagement and maximise customer lifetime value.
How to prepare for a job interview at GIMO Global Interactive Marketing Online Ltd
✨Showcase Your Relationship Management Skills
Be prepared to discuss specific examples of how you've built and maintained relationships with high-value clients in the past. Highlight your ability to tailor experiences to individual preferences, as this is crucial for a VIP Account Manager.
✨Demonstrate Your Understanding of the Industry
Stay updated on trends in the gaming and entertainment sectors. During the interview, share insights or observations about player behaviours and how they can inform marketing strategies, showing that you are proactive and knowledgeable.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage client expectations or resolve conflicts, and be ready to explain your thought process and outcomes.
✨Exhibit Your Passion for Customer Service
Convey your enthusiasm for providing exceptional service. Share stories that illustrate your commitment to going above and beyond for clients, especially in high-pressure environments, as this aligns with the role's requirements.
