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- Tasks: Join us as a Field Service Technician, performing maintenance and repairs on pipettes.
- Company: We are a leading company in the life-sciences industry, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, private health insurance, and a company car.
- Why this job: Gain hands-on experience, enhance your skills, and enjoy continuous learning in a supportive environment.
- Qualifications: GCSE Maths and English or equivalent; good communication skills required.
- Other info: Full training provided; travel may be required, up to 50% of the time.
The predicted salary is between 26000 - 28000 £ per year.
This is a great opportunity for an entry-level or graduate candidate to gain valuable industry exposure, enhance their skills and progress within the life-sciences industry. We are looking for a Field Service Technician to join our team. Full training provided.
Our mission is to provide customers with the best possible experience when performing preventative maintenance, service, repairs and calibration of all types of pipettes. This role utilizes your ability to troubleshoot and provides an opportunity for continuous learning.
Your Qualifications
- GCSE Maths and English or equivalent
About You
- You will need good communication skills - both written and verbal
- Be able to travel and spend time away from home
- You must be confident to work both independently and in a team environment
Responsibilities
- Visit customer sites such as university, government, and industry laboratories to perform calibration, maintenance and repair on customer’s pipettes
- Use computer software to track all service activities
- Read and interpret technical diagrams of pipettes
- Ensure conformance with established calibration and repair standards
- Use small, handheld tools to perform maintenance, repair, adjustment, and calibration
- Communicate with customers regarding the status of their order/pipettes in person, via phone or email
- Utilize problem solving skills to work with pipettes and troubleshoot any potential issues effectively
- Determine customer’s service needs, coordinate accordingly
Competencies / Skills
- Good IT skills (Outlook, Excel, MS Teams)
- Mechanically inclined, good manual dexterity
- Quick thinker with problem-solving abilities
- Good organisational skills and ability to manage a busy schedule with relative independence
- Ability to lift up to 25kg
- Previous lab experience beneficial
Other
- Must have a valid driver's licence and good driving record
- Must speak English clearly and fluently
- Regular attendance and punctuality
- Overnight travel may be required, up to 50%
- Ability to acquire new skills and accommodate change in the workplace
Salary & Benefits
- Salary is £26-28k per annum
- 40 hours per week, Monday to Friday
- 25 days' holiday + bank holidays
- Company car
- Private health insurance
- Continual training and development
Field Service Technician employer: Gilson
Contact Detail:
Gilson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with pipette calibration and maintenance processes. Understanding the technical aspects of the equipment you'll be working with will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the life-sciences industry. Attend relevant workshops or seminars to meet people who can provide insights into the role of a Field Service Technician and potentially refer you to job openings.
✨Tip Number 3
Demonstrate your problem-solving skills through practical examples. Be prepared to discuss situations where you've successfully troubleshot issues, whether in a lab setting or other environments, as this is a key competency for the role.
✨Tip Number 4
Show your willingness to learn and adapt. Highlight any previous experiences where you've quickly acquired new skills or adapted to changes, as this aligns well with the continuous learning aspect of the Field Service Technician position.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Technician role. Emphasise any technical skills, problem-solving abilities, and previous lab experience if applicable.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the life-sciences industry. Mention your communication skills and ability to work independently and in a team, as these are key for this role.
Highlight Relevant Qualifications: Clearly state your GCSE Maths and English qualifications or equivalent. If you have any additional certifications or training related to the role, be sure to include those as well.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems in past experiences. This could be from previous jobs, internships, or even academic projects that required troubleshooting.
How to prepare for a job interview at Gilson
✨Show Your Problem-Solving Skills
As a Field Service Technician, you'll need to troubleshoot various issues with pipettes. Be prepared to discuss specific examples from your past experiences where you've successfully solved problems, whether in a lab setting or elsewhere.
✨Demonstrate Your Communication Skills
Good communication is key in this role, as you'll be interacting with customers regularly. Practice explaining technical concepts clearly and concisely, and be ready to showcase your ability to communicate effectively both verbally and in writing.
✨Highlight Your Technical Aptitude
Familiarise yourself with the types of pipettes and their functions. If you have any previous lab experience, be sure to mention it, as it will demonstrate your understanding of the equipment you'll be working with.
✨Prepare for Questions on Flexibility and Travel
Since the job requires travel and the ability to adapt to changing situations, be ready to discuss your willingness to travel and how you manage your time effectively when working independently or in a team.
