At a Glance
- Tasks: Lead a dedicated housekeeping team to maintain luxury standards in a stunning hotel environment.
- Company: Join the prestigious Gilpin Hotel & Lake House, part of Relais & Châteaux.
- Benefits: Enjoy competitive salary, meals on shift, generous gratuities, and a beautiful work setting.
- Other info: Work in the breathtaking Lake District and contribute to exceptional hospitality.
- Why this job: Be part of a high-performing team in a Michelin-awarded hotel with growth opportunities.
- Qualifications: Experience in luxury housekeeping, attention to detail, and a guest-focused approach.
The predicted salary is between 643 - 643 £ per month.
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
As Deputy Housekeeping Manager at Gilpin Hotel & Lake House, you’ll help lead the team who shape the aesthetic, calm, and immaculate presentation of our luxury retreat - ensuring every space feels exceptional, serene, and beautifully cared for.
Housekeeping is truly the heart of Gilpin - the quiet heroes who ensure every room, lodge, suite, and public space looks and feels exceptional. As Deputy Housekeeping Manager, you’ll support the Housekeeping Manager in delivering 5-star standards across the estate, combining leadership with a highly practical, hands-on approach.
You’ll work alongside the team each day, maintain immaculate spaces, coordinate the rhythm of housekeeping operations, and ensure every detail reflects Gilpin’s signature calm, order, and understated luxury.
Your Role as Deputy Housekeeping Manager:
- Leads with calm confidence, supporting the team throughout the day and ensuring every interaction with guests and colleagues feels professional, warm, and quietly exceptional.
- Carries out room resets proactively, deep cleans, replenishes amenities, focuses on bathroom detailing, linen changes, and public-area presentation, working shoulder-to-shoulder with the team to maintain immaculate standards.
- Oversees the rhythm of the day across departures, arrivals, lodge turnovers, turndown service, deep-clean schedules, and urgent housekeeping requirements, ensuring seamless transitions and serene surroundings.
- Inspects and refines the details - linens, lighting, scent, layout, amenities, and overall feel, ensuring every space meets Gilpin’s luxury expectations.
- Works closely with Front Office, Estates, Spa, and F&B to resolve issues quickly, support guest movements, and maintain smooth operations across the estate.
- Coaches the team in cleaning techniques, product use, equipment care, and luxury finishing touches, helping build confidence, consistency, and pride.
- Supports stock control, ensures equipment is fit for purpose, reports maintenance issues promptly, and follows up to ensure swift resolution.
- Responds to guest requests with grace, handles feedback professionally, and ensures privacy, comfort, and a sense of being genuinely cared for.
- Upholds our promise of calm, order, and heartfelt care, elevating the guest experience through thoughtful touches and immaculate presentation.
What You Bring:
- Strong housekeeping experience within a high-end or luxury environment.
- Impeccable attention to detail and pride in presentation.
- Confidence working both solo and within a close-knit team.
- High physical fitness and willingness to undertake daily hands-on cleaning tasks.
- Flexibility, initiative, and a calm, professional presence.
- Strong organisational skills and the ability to juggle multiple priorities.
- A warm, guest-focused approach and confidence interacting with guests.
- A willingness to embrace a varied role across cleaning, leadership, guest support, and operations.
What We Offer:
- A stunning work environment within a Michelin Key-awarded hotel.
- A supportive, dynamic team and opportunities for growth within the Gilpin family.
- Meals on shift, uniform, and generous gratuities.
- A beautiful Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.
- The prestige of working within Relais & Châteaux and Pride of Britain Hotels — becoming part of a global community of exceptional hotels and restaurants united by passion, authenticity, and local tradition.
Bring your passion for exceptional hospitality to Gilpin - if you’re ready to bring energy, skill, and consistency to a high-performing team, we’d love to hear from you.
Salary: £33,000 – £36,000 per year, depending on experience
Gratuities: £643 per month (average)
Hours: 45 hours per week.
Deputy Housekeeping Manager in Windermere employer: Gilpin Hotel & Lake House
At Gilpin Hotel & Lake House, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in hospitality. Our team members enjoy comprehensive training and development opportunities, allowing for personal and professional growth in a stunning Lake District setting, where the beauty of nature complements our commitment to delivering unforgettable dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Housekeeping Manager in Windermere
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gilpin Hotel & Lake House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gilpin Hotel & Lake House
Don't be shy about reaching out to Gilpin Hotel & Lake House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Housekeeping Manager in Windermere
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gilpin Hotel & Lake House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gilpin Hotel & Lake House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
