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- Tasks: Join our vibrant housekeeping team, keeping our uniquely styled hotel rooms and public areas sparkling clean.
- Company: Gilpin is a quirky, luxurious hotel known for its personality and memorable guest experiences.
- Benefits: Enjoy perks like free food, gym membership, and discounted travel while working in a fun environment.
- Why this job: Be part of a dynamic team that values your contribution to creating unforgettable stays for guests.
- Qualifications: Previous experience in hospitality is preferred; strong teamwork and communication skills are essential.
- Other info: Flexible hours with opportunities for gratuities and company events make this role even more rewarding.
The predicted salary is between 20400 - 23200 £ per year.
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The housekeeping department is a busy hub of activity, so you will never be bored with us. All our rooms are individually styled bedrooms so if you have a keen eye for perfection, our hotel is full of inspiration. We are like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working here.
This department is at the heart of Gilpin and we believe our housekeeping team are true gems who aim to make the guest stay truly memorable.
- Cleans all the public areas of the hotel, restaurant areas, guest toilets, stairs and corridors.
- Cleans the guest bedrooms and bathrooms, makes beds to the required standard.
- Replenishes the rooms with tea, coffee and accessories etc and tops up shower gel, soap, shower accessories etc.
- Maintains the laundry, washing, drying and folding of towels and robes.
- Keeps the housekeeping area and the hotel laundry clean and tidy.
- Undertakes regular turndown shifts.
- Cleans communal staff areas, in particular the staff canteen area and toilets – replenishes soaps, toilet rolls, mopping the floor etc.
- Takes responsibility for maintaining the Hotel staff buggies, keeping them clean and well stocked.
- Reports any maintenance issues or damage to the Head Housekeeper in a timely manner, escalating to the Estates Team as required.
- Aids reception with any guest requests that fall within the housekeeping ability to provide.
- Reads the standard operating procedures and complies with the expected hotel standards.
- Maintains a clean, tidy, organised and safe working environment at all times.
- Is presentable at all times in clean pressed uniform (if applicable), with long hair tied back. Attention to personal hygiene is also extremely important.
Job Description
The housekeeping department is a busy hub of activity, so you will never be bored with us. All our rooms are individually styled bedrooms so if you have a keen eye for perfection, our hotel is full of inspiration. We are like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working here.
This department is at the heart of Gilpin and we believe our housekeeping team are true gems who aim to make the guest stay truly memorable.
A Housekeeper
- Cleans all the public areas of the hotel, restaurant areas, guest toilets, stairs and corridors.
- Cleans the guest bedrooms and bathrooms, makes beds to the required standard.
- Replenishes the rooms with tea, coffee and accessories etc and tops up shower gel, soap, shower accessories etc.
- Maintains the laundry, washing, drying and folding of towels and robes.
- Keeps the housekeeping area and the hotel laundry clean and tidy.
- Undertakes regular turndown shifts.
- Cleans communal staff areas, in particular the staff canteen area and toilets – replenishes soaps, toilet rolls, mopping the floor etc.
- Takes responsibility for maintaining the Hotel staff buggies, keeping them clean and well stocked.
- Reports any maintenance issues or damage to the Head Housekeeper in a timely manner, escalating to the Estates Team as required.
- Aids reception with any guest requests that fall within the housekeeping ability to provide.
- Reads the standard operating procedures and complies with the expected hotel standards.
- Maintains a clean, tidy, organised and safe working environment at all times.
- Is presentable at all times in clean pressed uniform (if applicable), with long hair tied back. Attention to personal hygiene is also extremely important.
Qualifications
- Previous experience in a similar level of establishment is preferred.
- Previous guest facing experience is essential.
- Strong teamwork and communication skills to effectively collaborate with the FOH team.
- Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
- The ability to speak with guests with a smile, deal with complaints or issues and escalate to the relevant department or manager where appropriate.
- Good health and a general level of fitness is required as housekeeping is a physical role.
- Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the first instance.
- Ability to work in a busy environment and under pressure.
- Ability to work under own initiative.
- Excellent organisational skills.
- Strong sense of need for achievement of goals and success.
- High level of motivation, determination and commitment.
- To undertake additional or other duties or work as necessary to meet the needs of the business.
- A good level of English is desirable.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: from £25,480 to £27,560
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
Hours: 40 hours per week.
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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Housekeeper employer: Gilpin Hotel & Lake House
Contact Detail:
Gilpin Hotel & Lake House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the unique aspects of our hotel. Since we pride ourselves on our quirky and luxurious rooms, showing that you understand and appreciate this during your interview can set you apart from other candidates.
✨Tip Number 2
Demonstrate your teamwork skills. Our housekeeping team works closely with the front-of-house staff, so be prepared to discuss examples of how you've successfully collaborated with others in previous roles.
✨Tip Number 3
Highlight your adaptability. Given the fast-paced nature of our environment, share experiences where you've had to adjust quickly to changes or handle unexpected situations effectively.
✨Tip Number 4
Showcase your attention to detail. As a housekeeper, maintaining high standards is crucial. Be ready to talk about how you ensure cleanliness and organisation in your work, as well as any specific methods you use to achieve this.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise your attention to detail, teamwork skills, and any guest-facing experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the unique aspects of the hotel that appeal to you. Mention how your skills align with the responsibilities outlined in the job description.
Showcase Your Soft Skills: Highlight your communication skills and ability to work under pressure. Provide examples of how you've dealt with guest requests or complaints in previous roles to demonstrate your customer service abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a housekeeping role.
How to prepare for a job interview at Gilpin Hotel & Lake House
✨Show Your Attention to Detail
As a Housekeeper, having a keen eye for perfection is crucial. During the interview, share examples of how you've maintained high standards in your previous roles, whether it's in cleaning or organising spaces.
✨Demonstrate Teamwork Skills
The housekeeping department thrives on collaboration. Be prepared to discuss how you've worked effectively with others in past jobs, especially in busy environments, and how you handle communication with team members.
✨Emphasise Flexibility and Adaptability
This role requires flexibility in working hours and adapting to changing demands. Highlight your willingness to work evenings, weekends, and holidays, and provide examples of how you've successfully managed unexpected changes in previous positions.
✨Prepare for Guest Interaction Scenarios
Since you'll be dealing with guests, it's important to show that you can handle requests and complaints with a smile. Think of situations where you've provided excellent customer service and be ready to discuss how you resolved any issues.
