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- Tasks: Handle inbound calls, log repair faults, and schedule appointments for tenants.
- Company: Dynamic customer service company focused on housing support.
- Benefits: Full-time role with competitive pay and supportive team environment.
- Why this job: Make a difference in tenants' lives while developing your customer service skills.
- Qualifications: Experience in call handling and strong communication skills required.
- Other info: Fast-paced office environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A customer service company is seeking an experienced Call Handler to join their Inbound Customer Support Centre in Hertford. This full-time, office-based role involves taking inbound calls from tenants, accurately logging property repair faults, and scheduling appointments.
The ideal candidate should have:
- A year of experience in customer service call handling
- Excellent communication skills
- The ability to manage a demanding workload in a fast-paced environment
A background in property maintenance or knowledge of home DIY is a plus.
Inbound Repairs Advisor — Housing Support (Office-Based) in Welwyn employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Repairs Advisor — Housing Support (Office-Based) in Welwyn
✨Tip Number 1
Make sure you know the ins and outs of the role. Brush up on your customer service skills and be ready to talk about your experience handling calls. We want to see that you can keep calm under pressure and manage a busy workload!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with answering calls and logging information. The better you are at communicating, the more likely you are to impress us during the interview.
✨Tip Number 3
Show off your knowledge of property maintenance or DIY! If you've got any handy tips or experiences, share them. It’ll help us see that you’re not just a call handler but someone who understands the context of the repairs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you in for an interview. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Inbound Repairs Advisor — Housing Support (Office-Based) in Welwyn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call handling. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Repairs Advisor role. Share specific examples of how you've handled demanding workloads and provided excellent service.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Gilmartins
✨Know Your Stuff
Make sure you brush up on your knowledge of property maintenance and DIY. Familiarise yourself with common repair issues tenants might face, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of call handling, practice articulating your thoughts clearly. You could even do a mock interview with a friend to get comfortable with explaining how you would handle different customer scenarios.
✨Demonstrate Your Customer Service Experience
Prepare specific examples from your past roles where you successfully managed customer queries or complaints. Highlight how you maintained professionalism under pressure, as this will resonate well with the hiring team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture or the team you'll be working with. This shows that you’re not just interested in the job, but also in how you’ll fit into their environment.
