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- Tasks: Handle inbound calls, log repair faults, and schedule appointments for tenants.
- Company: Dynamic customer service company focused on housing support.
- Benefits: Full-time role with competitive pay and supportive team environment.
- Why this job: Join a fast-paced team and make a difference in tenants' lives.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Ideal for those with a passion for property maintenance or DIY.
The predicted salary is between 28800 - 43200 £ per year.
A customer service company is seeking an experienced Call Handler to join their Inbound Customer Support Centre in Hertford. This full-time, office-based role involves taking inbound calls from tenants, accurately logging property repair faults, and scheduling appointments.
The ideal candidate should have a year of experience in customer service call handling, excellent communication skills, and the ability to manage a demanding workload in a fast-paced environment. A background in property maintenance or knowledge of home DIY is a plus.
Inbound Repairs Advisor — Housing Support (Office-Based) in Welwyn Garden City employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Repairs Advisor — Housing Support (Office-Based) in Welwyn Garden City
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Familiarise yourself with common property repair issues and how to handle them. This will not only help you in interviews but also show that you're genuinely interested in the position.
✨Tip Number 2
Practice your call handling skills! Role-play with a friend or family member to simulate taking calls from tenants. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and what they look for in candidates. It could give you an edge over other applicants!
✨Tip Number 4
When you're ready to apply, do it through our website! We want to see your application come through directly, and it makes it easier for us to keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Inbound Repairs Advisor — Housing Support (Office-Based) in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call handling. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Repairs Advisor role. Share specific examples of how you've handled demanding workloads and provided excellent service.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gilmartins
✨Know Your Stuff
Make sure you brush up on property maintenance basics and common repair issues. Being able to discuss these topics confidently will show that you’re not just a call handler, but someone who understands the tenants' needs.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means repeating back what the interviewer says to confirm understanding and asking clarifying questions. It’s a key skill for an Inbound Repairs Advisor!
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in previous roles. Highlight situations where you resolved conflicts or provided exceptional service, as this will resonate well with the interviewers.
✨Stay Calm Under Pressure
Since the role involves managing a demanding workload, be ready to discuss how you handle stress. Share specific strategies you use to stay organised and focused, especially in fast-paced environments.
