At a Glance
- Tasks: Handle inbound calls and log property repair requests efficiently.
- Company: Join a dedicated team in social housing repairs.
- Benefits: Enjoy job satisfaction, career progression, and a supportive work environment.
- Other info: Full-time role with extra pay for additional hours and weekend shifts.
- Why this job: Make a real difference by helping tenants with their home repairs.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting an experienced inbound Call Handler to work as Repairs Advisors based in Hertford.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients.
In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal person will have a background in property maintenance or knowledge of home DIY.
The Role We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.
This is a full-time office-based (not remote working) position.
Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month.
Extra hours are paid at standard rate in addition to salary.
Main
Responsibilities: Taking inbound calls from tenants and clients (housing associations or councils) Using questioning, ensure property repair fault is logged correctly on our in-house housing management system Contacting tenants to book appointments Essential Skills / Experience for this role: 1 years experience in a similar role involving customer service call handling Excellent communication and listening skills Ability to multi-task to manage a demanding workload in a fast-paced environment Excellent telephone manner and administration skills TPBN1_UKTJ
Repairs Advisor Contact Centre in Watford employer: Gilmartins
Gilmartins is an exceptional employer that values its employees and fosters a culture of recognition and growth. With a modern office environment in Houghton Regis, we offer clear progression opportunities, a competitive salary and bonus structure, and the autonomy to lead and improve contract performance. Join us to be part of a supportive team dedicated to delivering high-quality service in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Advisor Contact Centre in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gilmartins. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gilmartins before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Advisor Contact Centre in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gilmartins:Your cover letter is your chance to shine! Tell us why you want to work at Gilmartins specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gilmartins!
How to prepare for a job interview at Gilmartins
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
