At a Glance
- Tasks: Coordinate and support a team delivering reactive repairs in occupied homes.
- Company: Join a dynamic team focused on efficient domestic repairs.
- Benefits: Enjoy a stable office role with opportunities for career progression.
- Other info: Fast-paced environment with clear paths to senior roles.
- Why this job: Use your trade knowledge while making a real impact on residents' lives.
- Qualifications: Must have a trade background and strong admin skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a tradesperson working in reactive domestic repairs who's ready to come off the tools but still use your trade knowledge every day? We're looking for a Repairs Controller to coordinate and support a team of operatives delivering reactive repairs in occupied homes. This is a fully office-based role where your understanding of day-to-day repairs, access issues, and right-first-time working is just as important as strong admin and IT skills.
You’ll be the main point of contact for a team of trade operatives (plumbers, electricians, carpenters, plasterers), helping jobs stay on track, resolving issues as they arise, and reducing repeat visits.
The Role
The purpose of the role is to keep reactive repairs moving efficiently from first visit through to completion. You’ll support operatives in real time, deal with issues as they occur, keep systems accurate and up to date, and ensure residents and clients are kept informed. This role suits someone who understands the pressures of reactive repairs, last-minute changes, access problems, parts shortages, and resident expectations and can manage these effectively from an office environment.
Key Responsibilities
- Running and managing daily reactive repair schedules for a team of operatives
- Acting as the main point of contact for operatives throughout the day
- Liaising with residents and clients (local authorities and housing associations) by phone, email, and live chat
- Providing technical guidance to operatives to help complete jobs right first time
- Reacting quickly to access issues, variations, and unforeseen problems
- Arranging parts and materials, including click & collect where required
- Accurately logging, updating, and tracking reactive repair jobs on the job management system
- Ensuring all job notes, updates, outcomes, and follow-on actions are properly recorded
- Monitoring job progress and escalating issues where required
Essential Skills & Experience
- Trade background essential, with experience in reactive domestic repairs
- A tradesperson looking to move into a permanent, office-based role
- Strong administration and organisational skills
- Excellent IT skills confident updating repair systems, emails, and working across multiple screens
- Clear and professional communication skills with operatives, residents, and clients
- Ability to manage multiple live jobs in a fast-paced environment
- Calm, solutions-focused approach under pressure
Why This Role?
- A genuine opportunity to come off the tools without losing your trade knowledge
- Office-based role using real-world repairs experience
- Direct impact on repair performance, resident satisfaction, and right-first-time outcomes
- Clear progression into senior scheduling, operations, or management roles
Repairs Controller Ex Trade Person in South Cave employer: Gilmartins
Join a dynamic team as a Repairs Controller, where your trade expertise will be valued in a supportive office environment. We offer a collaborative work culture that prioritises employee growth, with clear pathways to senior roles in scheduling and operations. Enjoy the satisfaction of making a direct impact on repair performance and resident satisfaction while working in a role that allows you to utilise your skills without being on-site.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Controller Ex Trade Person in South Cave
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile reflects your trade experience and skills. Join relevant groups and engage with posts to increase your visibility and connect with potential employers.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to reactive repairs and your trade background. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace Repairs Controller Ex Trade Person in South Cave
Some tips for your application 🫡
Show Off Your Trade Knowledge:Make sure to highlight your experience in reactive domestic repairs. We want to see how your background as a tradesperson can help us coordinate and support our team effectively.
Keep It Clear and Professional:Your communication skills are key! Use clear language and a professional tone when writing your application. Remember, you’ll be liaising with operatives and residents, so let that shine through.
Demonstrate Your Organisational Skills:We’re looking for someone who can manage multiple jobs at once. Share examples of how you’ve kept things organised in the past, especially in fast-paced environments like reactive repairs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Gilmartins
✨Know Your Trade Inside Out
Make sure you brush up on your trade knowledge before the interview. Be ready to discuss specific repair scenarios and how you would handle them. This will show that you understand the practical side of the role and can provide valuable insights to the team.
✨Show Off Your Admin Skills
Since this role is office-based, highlight your organisational and IT skills. Bring examples of how you've managed schedules or tracked jobs in the past. Being able to demonstrate your proficiency with job management systems will give you an edge.
✨Communicate Clearly
Practice clear and professional communication. You’ll need to liaise with operatives, residents, and clients, so being able to convey information effectively is crucial. Consider role-playing common scenarios to build your confidence.
✨Stay Calm Under Pressure
Prepare to discuss how you handle stressful situations, especially when things don’t go as planned. Share examples from your experience where you successfully resolved issues quickly and efficiently, showing that you can maintain a solutions-focused approach.
