At a Glance
- Tasks: Lead a team to deliver top-notch repairs in social housing and ensure client satisfaction.
- Company: Join Gilmartins, a family-run business that values its staff and promotes from within.
- Benefits: Enjoy 28 days of leave, career growth, and wellness programmes.
- Other info: Work in a modern office with great facilities and supportive team culture.
- Why this job: Make a real difference in the community while advancing your career.
- Qualifications: Experience in social housing operations and strong KPI management skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking to appoint an experienced Repairs Operations Manager to lead the delivery of a social housing reactive repairs contract. This is a fully office-based role, responsible for managing operational performance, leading office teams, and acting as the key point of contact for the client. This role is critical to ensuring service delivery, customer satisfaction, and commercial performance across the contract.
Key Responsibilities
- Take full operational ownership of the contract, ensuring KPIs, service standards, and client expectations are consistently achieved.
- Monitor and drive performance of field operatives, ensuring productivity, quality of work, and first‑time fix rates.
- Lead and manage the office‑based scheduling team (planners/controllers), providing direction, structure, and daily support.
- Act as the primary escalation point for operational issues, ensuring timely resolution.
- Maintain strong relationships with housing association and local authority clients, acting as the central point of contact.
- Analyse performance data and proactively address underperformance or risk areas.
- Manage contract profitability, including cost control and resource planning.
- Provide regular performance and financial updates to senior leadership and Board level.
- Ensure effective coordination between office teams and field operatives to deliver a seamless service.
About You
- Proven experience in a similar operational role within social housing, reactive repairs, or maintenance services.
- Strong understanding of KPI‑driven service delivery environments.
- Experience managing planners/schedulers and coordinating field‑based teams.
- Commercially aware, with the ability to manage performance and profitability.
- Confident communicator, capable of managing client relationships at all levels.
- Organised, proactive, and solutions‑focused under pressure.
About Gilmartins
Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills – it’s all in your hands! We work in social housing and provide reactive repairs for local authorities and housing associations. Gilmartins has moved to the Woodside Estate in Houghton Regis (Houghton Hall Park) to a modern, well equipped office with great facilities.
Working Hours
- Monday to Friday, 8:00am – 5:00pm.
- One Saturday in four (rota basis).
- Participation in an on‑call rota for emergency out‑of‑hours service.
What We Offer
- Clear career development opportunities within a growing business.
- 28 days annual leave (including bank holidays).
- Employee Assistance Programme.
- Weekly group personal training sessions.
- Christmas hamper.
Repairs Operations Manager – Social Housing (KPI-Driven) employer: Gilmartins
Gilmartins is an exceptional employer that prioritises the growth and well-being of its employees, offering clear career development opportunities within a supportive and family-oriented environment. Located in the modern Woodside Estate in Houghton Regis, our office is equipped with excellent facilities, fostering a collaborative work culture where your ambition and performance directly influence your career progression. With a focus on social housing and a commitment to employee satisfaction, we provide a range of benefits including generous annual leave, personal training sessions, and a strong emphasis on maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Operations Manager – Social Housing (KPI-Driven)
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, and a friendly nudge can lead to a great job!
✨Tip Number 2
Prepare for interviews by researching Gilmartins and understanding their values. Show us that you’re not just another candidate; demonstrate how your experience aligns with their mission in social housing and reactive repairs.
✨Tip Number 3
Practice your communication skills! As a Repairs Operations Manager, you'll need to manage client relationships and lead teams. Role-play common interview scenarios with a friend to boost your confidence and polish your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Gilmartins.
We think you need these skills to ace Repairs Operations Manager – Social Housing (KPI-Driven)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Operations Manager role. Highlight your experience in social housing and KPI-driven environments, showcasing how you've successfully managed teams and improved performance.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, resolved operational issues, and maintained client relationships in previous positions.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your achievements! Use metrics to demonstrate how you’ve driven performance and profitability in past roles, especially in reactive repairs or maintenance services.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gilmartins
✨Know Your KPIs
Make sure you understand the key performance indicators relevant to the role. Be ready to discuss how you've successfully managed KPIs in previous positions, especially in social housing or reactive repairs.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams, particularly office-based scheduling teams. Highlight your ability to provide direction and support, and how you've resolved operational issues effectively.
✨Build Client Relationships
Demonstrate your experience in managing client relationships. Think of specific instances where you've maintained strong connections with clients, especially in a social housing context, and be ready to share these stories.
✨Be Data-Driven
Familiarise yourself with performance data analysis. Be prepared to discuss how you've used data to address underperformance or risk areas in past roles, and how this can benefit the company moving forward.
