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- Tasks: Handle inbound calls and assist clients with repairs in social housing.
- Company: Dynamic team focused on excellent customer care in a supportive environment.
- Benefits: Job satisfaction, career progression, and a great working atmosphere.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced role with varied tasks and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis. Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced. Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Repairs Advisor employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor
✨Tip Number 1
Before you dive into the application, make sure you really understand what being a Repairs Advisor is all about. Familiarise yourself with the responsibilities and tasks so you can show off your knowledge during interviews.
✨Tip Number 2
Practice your communication skills! As a Repairs Advisor, you'll be handling calls and providing top-notch customer care. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a candidate.
✨Tip Number 4
When you're ready to apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to any additional resources we offer to help you land that job.
We think you need these skills to ace Repairs Advisor
Some tips for your application 🫡
Understand the Role: Before you start your application, take a moment to really understand what being a Repairs Advisor involves. Familiarise yourself with the responsibilities and tasks mentioned in the job description so you can tailor your application accordingly.
Show Your Customer Care Skills: Since this role is all about providing top-notch customer care, make sure to highlight any relevant experience you have in this area. We want to see how you’ve gone above and beyond for customers in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gilmartins
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Repairs Advisor. Familiarise yourself with the social housing sector and the specific tasks involved in handling inbound calls related to repairs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role is all about providing excellent customer service, be prepared to share examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your commitment to great service.
✨Practice Common Interview Questions
Anticipate questions that may come up during the interview, such as how you handle difficult customers or manage multiple tasks. Practising your responses can help you articulate your thoughts clearly and reduce any nerves on the day. Consider doing mock interviews with a friend or family member to get comfortable.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role by asking about the team dynamics, training opportunities, or how success is measured in the position. This not only shows your interest but also helps you gauge if the company is the right fit for you.