At a Glance
- Tasks: Lead and manage a reactive repairs contract, ensuring top-notch service delivery.
- Company: Dynamic company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, structured work hours, and opportunities for professional growth.
- Other info: Join a supportive team in a fast-paced, office-based environment.
- Why this job: Make a real impact by driving performance and improving client relationships.
- Qualifications: Experience in contract management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Houghton Regis (Office Based)
This is not site based
Hours: Monday-Friday 8:00-17:00 + 1 in 4 Saturdays
We are looking to appoint a high-performing experienced Operations Contract Manager to take full ownership of a reactive repairs contract. This is a fully office-based role with accountability for operational delivery, commercial performance, and client relationships, leading office teams and managing a dispersed frontline workforce.
What Success Looks Like
Success in this role is delivering a high-performing, well-controlled contract where KPIs, customer satisfaction, and margin are consistently achieved supported by a structured, accountable team and strong client confidence in delivery.
The Role
You will act as the owner of the contract, responsible for ensuring service delivery is consistently achieved in line with KPI, SLA, and commercial targets, while maintaining compliance and driving continuous improvement.
Key Responsibilities
- Take full ownership of contract performance, ensuring KPIs, SLAs, and client expectations are met and exceeded
- Lead and manage office-based scheduling teams (planners/controllers), driving structure, discipline, and accountability
- Manage and drive performance of a dispersed workforce, including operatives, supervisors, and subcontractors
- Ensure effective resource planning and capacity management to meet demand in a fast-paced environment
Repairs Operations Contract Manager in Luton employer: Gilmartins
As a leading employer in the repairs operations sector, we pride ourselves on fostering a dynamic and supportive work culture in Houghton Regis. Our commitment to employee growth is evident through continuous training opportunities and a focus on performance excellence, ensuring that our team members thrive in their roles while enjoying a healthy work-life balance. Join us to be part of a collaborative environment where your contributions directly impact client satisfaction and operational success.
