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- Tasks: Coordinate and support a team delivering reactive repairs in occupied homes.
- Company: Join a dynamic team focused on efficient domestic repairs.
- Benefits: Enjoy a stable office role with opportunities for career progression.
- Why this job: Use your trade knowledge while enjoying a supportive office environment.
- Qualifications: Trade background essential, with strong admin and IT skills.
- Other info: Fast-paced role with clear paths to senior positions.
The predicted salary is between 36000 - 60000 £ per year.
Are you a tradesperson working in reactive domestic repairs who is ready to come off the tools but still use your trade knowledge every day? We are looking for a Repairs Controller to coordinate and support a team of operatives delivering reactive repairs in occupied homes. This is a fully office-based role where your understanding of day-to-day repairs, access issues, and right-first-time working is just as important as strong admin and IT skills.
You will be the main point of contact for a team of trade operatives (plumbers, electricians, carpenters, plasterers), helping jobs stay on track, resolving issues as they arise, and reducing repeat visits.
The Role
The purpose of the role is to keep reactive repairs moving efficiently from first visit through to completion. You will support operatives in real time, deal with issues as they occur, keep systems accurate and up to date, and ensure residents and clients are kept informed. This role suits someone who understands the pressures of reactive repairs - last-minute changes, access problems, parts shortages, and resident expectations - and can manage these effectively from an office environment.
Key Responsibilities
- Running and managing daily reactive repair schedules for a team of operatives
- Acting as the main point of contact for operatives throughout the day
- Liaising with residents and clients (local authorities and housing associations) by phone, email, and live chat
- Providing technical guidance to operatives to help complete jobs right first time
- Reacting quickly to access issues, variations, and unforeseen problems
- Arranging parts and materials, including click & collect where required
- Accurately logging, updating, and tracking reactive repair jobs on the job management system
- Ensuring all job notes, updates, outcomes, and follow-on actions are properly recorded
- Monitoring job progress and escalating issues where required
Essential Skills & Experience
- Trade background essential, with experience in reactive domestic repairs
- A tradesperson looking to move into a permanent, office-based role
- Strong administration and organisational skills
- Excellent IT skills - confident updating repair systems, emails, and working across multiple screens
- Clear and professional communication skills with operatives, residents, and clients
- Ability to manage multiple live jobs in a fast-paced environment
- Calm, solutions-focused approach under pressure
Why This Role?
- A genuine opportunity to come off the tools without losing your trade knowledge
- Office-based role using real-world repairs experience
- Direct impact on repair performance, resident satisfaction, and right-first-time outcomes
- Clear progression into senior scheduling, operations, or management roles
Repairs Controller Ex Trade Person in Luton employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Controller Ex Trade Person in Luton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Repairs Controller role. Sometimes, the best opportunities come from a friendly chat rather than a job board.
✨Tip Number 2
Brush up on your IT skills! Since this role involves managing systems and tracking jobs, being comfortable with tech will give you an edge. Consider taking a quick online course or watching tutorials to boost your confidence.
✨Tip Number 3
Prepare for interviews by practising common questions related to reactive repairs and team coordination. Think about real-life scenarios where you've solved problems or improved processes – these stories will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen to be part of the action.
We think you need these skills to ace Repairs Controller Ex Trade Person in Luton
Some tips for your application 🫡
Show Off Your Trade Knowledge: Make sure to highlight your experience in reactive domestic repairs. We want to see how your background as a tradesperson can help you excel in this office-based role. Use specific examples to demonstrate your understanding of the challenges and solutions in the field.
Keep It Organised: Since this role involves managing multiple jobs, showcase your strong admin and organisational skills. We love a well-structured application, so make it easy for us to see how you can keep everything on track and running smoothly.
Communicate Clearly: Your communication skills are key! Whether it's liaising with operatives or residents, we need to know you can convey information clearly and professionally. Use your application to demonstrate your ability to communicate effectively in writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Gilmartins
✨Know Your Trade Inside Out
Make sure you brush up on your trade knowledge before the interview. Be ready to discuss specific repair scenarios and how you would handle them. This will show that you understand the practical side of the role and can provide valuable insights to the team.
✨Show Off Your Admin Skills
Since this role is office-based, highlight your organisational and IT skills. Bring examples of how you've managed schedules or tracked jobs in the past. Being able to demonstrate your proficiency with job management systems will set you apart from other candidates.
✨Communicate Clearly
Practice clear and professional communication. You’ll need to liaise with operatives, residents, and clients, so be prepared to showcase your ability to convey information effectively. Consider role-playing common scenarios to build your confidence.
✨Stay Calm Under Pressure
The role involves managing multiple live jobs and dealing with unexpected issues. Think of examples from your past where you successfully handled pressure. Showing that you can remain calm and solutions-focused will reassure the interviewers that you’re the right fit for the fast-paced environment.