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- Tasks: Manage major repairs, ensuring excellent communication and successful job completion.
- Company: Family-owned business with a strong focus on staff development and promotion from within.
- Benefits: Career growth opportunities, employee welfare scheme, free personal trainer sessions, and Christmas hamper.
- Other info: Fast-paced office role with a collaborative team atmosphere.
- Why this job: Shape your career in a supportive environment while making a real difference in social housing.
- Qualifications: Strong communication, multitasking, and IT skills; ability to handle challenging situations.
The predicted salary is between 30000 - 40000 £ per year.
Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills – it’s all in your hands! We work in the social housing sector and provide reactive repairs for local authorities and housing associations.
The purpose of the job is to manage reported property major repairs to ensure excellent communication with all stakeholders and successful job completion throughout the process.
Main Responsibilities:
- To act as the first point of contact for tenants reporting major repairs
- Raise job orders and purchase orders
- Scheduling work to contractors and calling daily to ensure they are on site
- Logging all communication to each job raised on CRM system
- Scheduling inspections, quality control checks, post inspections and snagging visits for Site Managers to attend
- Main point of contact for the client; responding to emails
- Ensuring shared spreadsheets are updated daily with progress
- Drafting and sending out letters to tenants
- Raising invoices and providing any necessary support to contractors regarding queries
- Keeping Management Information (MI) reporting updated with outstanding quotes, Site Manager actions, outstanding approvals, expected and actual billing, completed works
- Presenting monthly billing targets to Senior Management team; met / exceeded
Essential Skills / Experience for this role:
- Excellent communication skills – written and verbal
- Ability to deal with challenging situations
- Ability to multi-task to manage a demanding workload in a fast-paced environment
- Excellent resource planning and administration skills
- Good organisation skills – managing and prioritising daily tasks, ensuring appointments are kept
- Collaborative team worker
- Hard working with a common sense approach
- Highly motivated and flexible to ensure completion of orders to deadlines
- Strong IT skills – in particular MS Word and Excel
Company Benefits:
- Career development opportunities
- Employee Welfare Scheme – access to a range of support and advice by telephone and via a mobile phone app
- Free Personal Trainer group sessions after work every Thursday
- Hampers at Christmas
Senior Major Repairs Administrator in Houghton Regis employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Repairs Administrator in Houghton Regis
✨Tip Number 1
Network like a pro! Reach out to current employees at Gilmartins on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for administrative roles in the social housing sector. We recommend practising your answers with a friend to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment at Gilmartins.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Gilmartins family.
We think you need these skills to ace Senior Major Repairs Administrator in Houghton Regis
Some tips for your application 🫡
Show Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects your ability to communicate clearly and effectively. Use examples from your past experiences where you’ve successfully managed communication with stakeholders.
Highlight Your Organisation Skills: We love a well-organised candidate! In your application, showcase how you manage multiple tasks and prioritise effectively. Mention any tools or methods you use to keep everything on track, especially in fast-paced environments.
Demonstrate Your Problem-Solving Ability: This role involves dealing with challenging situations, so don’t shy away from sharing examples of how you've tackled problems in the past. We want to see your resourcefulness and common sense approach in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Gilmartins
✨Know Your Stuff
Before the interview, make sure you understand Gilmartins' role in the social housing sector. Familiarise yourself with their services and values, especially how they prioritise communication and customer service. This will help you demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you dealt with challenging situations or managed multiple stakeholders, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Gilmartins is looking for someone who can manage a demanding workload. Bring examples of how you've successfully organised tasks or projects in the past. You might even want to mention any tools or methods you use to stay on top of your responsibilities.
✨Be Ready to Discuss Career Progression
Since Gilmartins promotes from within, think about your career goals and how they align with the company's ethos. Be prepared to discuss your ambitions and how you see yourself growing within the organisation. This shows that you're not just looking for a job, but a long-term career.