Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage major repairs, ensuring excellent communication and successful job completion.
- Company: Gilmartins, a family-owned business that values its staff and promotes from within.
- Benefits: Career development, employee welfare scheme, free personal trainer sessions, and Christmas hamper.
- Other info: Fast-paced office role with opportunities for personal growth and teamwork.
- Why this job: Shape your career in a supportive environment while making a real difference in social housing.
- Qualifications: Strong communication, multitasking, organisation, and IT skills required.
Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills – it’s all in your hands! We work in the social housing sector and provide reactive repairs for local authorities and housing associations.
The Role
We are looking to recruit a Major Repairs Administrator to work at our Head Office in Houghton Regis (LU5 5YG). This is a full-time office-based position (not remote working) with hours of work from 8am to 5pm, Monday to Friday. The purpose of the job is to manage reported property major repairs to ensure excellent communication with all stakeholders and successful job completion throughout the process.
Main Responsibilities:
- To act as the first point of contact for tenants reporting major repairs
- Raise job orders and purchase orders
- Scheduling work to contractors and calling daily to ensure they are on site
- Logging all communication to each job raised on the CRM system
- Scheduling inspections, quality control checks, post inspections and snagging visits for Site Managers to attend
- Main point of contact for the client; responding to emails
- Ensuring shared spreadsheets are updated daily with progress
- Drafting and sending out letters to tenants
- Raising invoices and providing any necessary support to contractors regarding queries
- Keeping Management Information (MI) reporting updated with outstanding quotes, Site Manager actions, outstanding approvals, expected and actual billing, completed works
- Presenting monthly billing targets to the Senior Management team; met / exceeded
Essential Skills / Experience for this role:
- Excellent communication skills – written and verbal
- Ability to deal with challenging situations
- Ability to multi-task to manage a demanding workload in a fast-paced environment
- Excellent resource planning and administration skills
- Good organisation skills – managing and prioritising daily tasks, ensuring appointments are kept
- Collaborative team worker
- Hard working with a common sense approach
- Highly motivated and flexible to ensure completion of orders to deadlines
- Strong IT skills – in particular MS Word and Excel
Company Benefits:
- Career development opportunities
- Employee Welfare Scheme – access to a range of support and advice by telephone and via a mobile phone app
- Free Personal Trainer group sessions after work every Thursday
- Hamper at Christmas
Major Repairs Administrator in Houghton Regis employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Repairs Administrator in Houghton Regis
✨Tip Number 1
Get to know the company! Research Gilmartins and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try role-playing common scenarios you might face as a Major Repairs Administrator. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Gilmartins.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Gilmartins family. Don’t miss out on this opportunity!
We think you need these skills to ace Major Repairs Administrator in Houghton Regis
Some tips for your application 🫡
Show Your Communication Skills: Since excellent communication is key for the Major Repairs Administrator role, make sure to highlight your written and verbal skills in your application. Use clear and concise language to demonstrate how you can effectively communicate with tenants and contractors.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience in managing repairs or similar tasks, and how your skills align with the responsibilities listed in the job description. We love seeing applicants who take the time to connect their background to what we do!
Be Organised: Given the fast-paced nature of the job, it’s important to show us that you can manage multiple tasks efficiently. In your application, provide examples of how you've successfully juggled various responsibilities in previous roles. This will help us see your organisational skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re genuinely interested in joining our team at Gilmartins!
How to prepare for a job interview at Gilmartins
✨Know the Company Inside Out
Before your interview, take some time to research Gilmartins. Understand their ethos, values, and the social housing sector they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Major Repairs Administrator, excellent communication is key. Prepare examples of how you've successfully communicated with stakeholders in the past. Think about times when you dealt with challenging situations and how you resolved them.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise your workload. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment like this one.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and career progression opportunities at Gilmartins. This shows that you're not just interested in the job, but also in how you can grow within the company.