At a Glance
- Tasks: Handle tenant complaints and ensure successful resolutions while liaising with all parties involved.
- Company: Family-owned business focused on career growth and employee value.
- Benefits: Career development, employee welfare scheme, free personal training sessions, and Christmas hamper.
- Other info: Full-time office role with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real difference in the community.
- Qualifications: Strong communication skills and experience in a fast-paced call centre preferred.
About Gilmartins
Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills – it’s all in your hands! We work in social housing and provide reactive repairs for local authorities and housing associations.
The Role
We are looking to recruit an experienced Customer Relations Advisor to work in our Head Office in Houghton Regis.
Main Responsibilities:
- Reviewing tenant complaint details received from the client
- Telephone tenant to acknowledge their complaint and confirm action plan / next steps
- Investigate details of complaint by reviewing job order, photographs, job notes and provide information to client
- Liaise with all parties and manage complaint to successful outcome
- Attend monthly meetings (via Teams) to review complaints
Essential Skills / Experience for this role:
- Excellent communication and listening skills
- Experience in complaint handling would be an advantage
- Minimum of 1 year working in fast-paced call centre
- Excellent telephone manner and administration skills
Company Benefits:
- Excellent career development opportunities
- Employee Welfare Scheme – access to a range of support and advice by telephone and via a mobile phone app
- Free group Personal Trainer sessions after work every Thursday
- Hampers at Christmas
This is a full-time office-based (not remote working) position. Our hours of work are 8am to 5pm Monday to Friday and this role requires working 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Customer Relations Advisor in Houghton Regis employer: Gilmartins
Gilmartins is an exceptional employer that prioritises the growth and well-being of its employees, offering excellent career development opportunities and a supportive work culture. Located in Houghton Regis, our family-owned business fosters a sense of community, where your ambition and performance directly influence your career progression. With unique benefits such as free personal training sessions and an employee welfare scheme, we ensure that our staff feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in Houghton Regis
✨Tip Number 1
Get to know Gilmartins! Research the company culture and values. When you understand what makes them tick, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling complaints, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for those tricky questions! Think about past experiences where you've successfully resolved issues or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Relations Advisor in Houghton Regis
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience in complaint handling and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or how you structure your thoughts, let us see your skills shine!
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements and responsibilities, especially in fast-paced environments. We want to know how your previous experiences have prepared you for the challenges at Gilmartins.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Gilmartins
✨Know Your Stuff
Before the interview, make sure you understand Gilmartins' ethos and values. Familiarise yourself with their work in social housing and the importance of tenant relations. This will show that you're genuinely interested in the company and its mission.
✨Showcase Your Communication Skills
As a Customer Relations Advisor, communication is key. Prepare examples from your past experiences where you've successfully handled complaints or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your excellent telephone manner and listening skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaint situations. Think through potential scenarios related to tenant complaints and outline your action plan. This will help you convey your problem-solving abilities and show that you can manage complaints to a successful outcome.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This not only shows your interest but also gives you a chance to assess if Gilmartins is the right fit for you. Consider asking about career development opportunities or how they support employee welfare.
