At a Glance
- Tasks: Lead a team of tradespeople and manage daily schedules for property repairs.
- Company: Dynamic social housing organisation focused on customer care and service.
- Benefits: Career development, employee support, and festive hampers.
- Other info: Fast-paced environment with opportunities for growth and job satisfaction.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Strong communication, multitasking, and scheduling experience required.
We are recruiting for experienced Engineer Schedulers (Controllers) to work in office, based in Hertford. The role is to lead a team of 5-15 trades people (roofers, carpenters, electricians, plumbers) and act as their main point of contact. Liaising with tenants, they raise property repair jobs and allocate to the correct trade. Communication, organisation and problem-solving are some of the key skills required for this role. Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced. Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Main Responsibilities:
- Running daily schedules for team of 5-15 trade Operatives (electricians, plumbers, etc)
- Continually liaising with trade Operatives, tenants and clients (local authority or housing association) by phone, email and live chat regarding updates on repairs
- Arranging parts or materials for click/collect where not available from usual suppliers
- Logging multiple engineer work requests onto the in-house job management system and tracking each request through to completion
Essential Skills / Experience for this role:
- Excellent communication and listening skills
- Ability to multi-task to manage a demanding workload in a fast-paced environment
- Excellent resource planning and administration skills
- The ideal candidate will have worked in a similar role scheduling routes and issuing jobs to engineers
Company Benefits:
- Career development opportunities
- Employee Assistance – access to a range of support and advice by telephone and via a mobile phone app
- Hamper at Christmas
This is a full-time office-based (not remote working) position. Our hours of work are 8am to 5pm Monday to Friday and this role requires working 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Scheduler / Controller in Hertford employer: Gilmartins
As an employer, we pride ourselves on fostering a supportive and dynamic work environment in Hertford, where our Scheduler/Controller role offers not only job satisfaction but also significant opportunities for career progression. Our commitment to employee well-being is reflected in our comprehensive support services and festive perks, ensuring that our team feels valued and motivated while making a meaningful impact in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler / Controller in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to scheduling and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed schedules or resolved conflicts in the past. This will demonstrate your ability to handle the fast-paced environment we thrive in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of excellent customer care.
We think you need these skills to ace Scheduler / Controller in Hertford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and managing teams. We want to see how your skills match the role, so don’t be shy about showcasing your communication and organisation abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how your past experiences make you the perfect fit for our team. Keep it engaging and personal!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gilmartins
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Scheduler/Controller role. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated with team members or clients, especially in a fast-paced environment. Practice articulating these experiences clearly.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare specific examples of challenges you've faced in scheduling or managing teams, and explain how you resolved them. This will show your potential employer that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
