Houghton Regis | Full-Time | Office-Based We are looking for an experienced and organised Repairs Booker to join our busy social housing maintenance team in Houghton Regis. This is a fast-paced role where you'll be responsible for managing a high-volume inbox, making outbound calls to tenants, and scheduling maintenance appointments for our engineers. The successful candidate will thrive in a busy environment, be highly organised, and have excellent customer service skills. Main Responsibilities * Managing a busy shared inbox and responding to customer enquiries * Making high volumes of outbound calls to tenants * Scheduling and booking maintenance repairs for engineers * Rearranging appointments and updating repair records as required * Ensuring all jobs are accurately logged on the company system * Liaising with tenants, engineers and clients to ensure appointments are completed efficiently * Providing excellent customer service at all times Essential Skills & Experience * Previous experience in a Repairs Booker, Scheduler, Planner or Customer Service role * Experience working within social housing, repairs or property maintenance is highly desirable * Excellent telephone manner and communication skills * Strong administration and organisational skills * Ability to manage a demanding workload in a fast-paced environment * Good IT skills and attention to detail Working Hours * Monday to Friday, 8:00am - 5:00pm * Required to work until 6:00pm on a rota basis * One Saturday or Sunday per month * Additional hours paid at standard hourly rate Benefits * Career development opportunities * Employee Assistance Programme * Free personal trainer group sessions every Thursday * Christmas hamper * Supportive and friendly working environment Ideal backgrounds: Repairs Booker, Repairs Planner, Maintenance Scheduler, Housing Repairs Coordinator, Service Administrator, Customer Service Advisor or Appointment Booker
Repairs Booker in Dunstable employer: Gilmartins
Gilmartins is an exceptional employer that values its employees and fosters a culture of recognition and growth. With a modern office environment in Houghton Regis, we offer clear progression opportunities, a competitive salary and bonus structure, and the autonomy to lead and improve contract performance. Join us to be part of a supportive team dedicated to delivering high-quality service in the social housing sector.
