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- Tasks: Handle inbound calls, log repair faults, and book appointments for tenants.
- Company: A social housing repairs company dedicated to community support.
- Benefits: Career development opportunities and personal training sessions.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Fast-paced environment with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
A social housing repairs company is seeking inbound Call Handlers to work as Repairs Advisors in Dunstable. This full-time, office-based position involves taking calls from tenants, logging repair faults, and booking appointments.
Ideal candidates should have:
- At least a year of customer service experience
- Excellent communication skills
- The ability to multi-task in a fast-paced environment
The role offers career development opportunities and external benefits like personal training sessions.
Repairs Advisor: Inbound Call Handler (Housing) in Dunstable employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor: Inbound Call Handler (Housing) in Dunstable
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Repairs Advisor does and be ready to chat about it during your interview. We want to see that you’re genuinely interested in helping tenants and solving their issues.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to tenants, we suggest doing some mock calls with friends or family. Get comfortable with logging repair faults and booking appointments on the fly.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. We love hearing about how you’ve handled tough situations and made someone’s day better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate people who want to grow with us in the social housing sector.
We think you need these skills to ace Repairs Advisor: Inbound Call Handler (Housing) in Dunstable
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your communication skills and ability to multi-task.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Repairs Advisor role. Mention why you’re excited about working in social housing and how your skills align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Gilmartins
✨Know the Role Inside Out
Before your interview, make sure you understand what a Repairs Advisor does. Familiarise yourself with the responsibilities of logging repair faults and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since the job requires at least a year of customer service experience, be ready to share specific examples from your past roles. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Multi-Tasking Scenarios
In this role, you'll need to juggle multiple tasks while on calls. Prepare for the interview by practising how you would handle different scenarios, like logging a repair while speaking to a tenant. This will showcase your organisational skills and ability to think on your feet.
✨Ask About Career Development
The position offers career development opportunities, so don’t hesitate to ask about them during your interview. This shows that you're looking to grow within the company and are serious about your future. Plus, it gives you insight into how the company supports its employees.
