Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls and assist tenants with property repairs.
- Company: Join a dedicated team in social housing at our Houghton Regis Head Office.
- Benefits: Career development, employee assistance, and fun group fitness sessions.
- Why this job: Make a real difference in people's lives while enjoying job satisfaction.
- Qualifications: 1 year of customer service experience and great communication skills.
- Other info: Fast-paced environment with opportunities for growth and extra pay for overtime.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting inbound Call Handlers to work as Repairs Advisors in our Head Office in Houghton Regis. Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced. Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression. Previous experience in a Contact / Call Centre is required. Our ideal person will have a background in property maintenance or knowledge of home DIY.
The Role
We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers. We are looking to recruit experienced inbound Call Handlers to work as a Repairs Advisor in our new Head Office in Houghton Regis. This is a full-time office-based (not remote working) position. Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or 1 Sunday each month. Extra hours are paid at standard rate in addition to salary.
Main Responsibilities
- Taking inbound calls from tenants and clients (housing associations or councils)
- Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
- Contacting tenants to book appointments
Essential Skills / Experience For This Role
- 1 years experience in a similar role involving customer service call handling
- Excellent communication and listening skills
- Ability to multi-task to manage a demanding workload in a fast-paced environment
- Excellent telephone manner and administration skills
Company Benefits
- Excellent career development opportunities
- Employee Assistance
- Free group Personal Trainer sessions after work every Thursday
- Hamper at Christmas
Repairs Advisor/ Call Handler in Dunstable employer: Gilmartins
Contact Detail:
Gilmartins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor/ Call Handler in Dunstable
✨Tip Number 1
Get to know the company! Research their values and mission, especially in social housing. This will help you tailor your conversation during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role is all about customer service, try role-playing with a friend or family member. Focus on your communication style and how you can effectively log repair faults while keeping the conversation friendly.
✨Tip Number 3
Be ready to showcase your DIY knowledge! Brush up on common property maintenance issues and solutions. This will not only impress your interviewers but also help you feel more confident when discussing repairs with tenants.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Repairs Advisor/ Call Handler in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills related to property maintenance or DIY. We want to see how your background fits with the Repairs Advisor role, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer care and how your previous roles have prepared you for this fast-paced environment. Let us know what makes you the perfect fit!
Show Off Your Communication Skills: Since this role involves taking inbound calls, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, we want to see that you can convey information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Gilmartins
✨Know Your Stuff
Make sure you brush up on your knowledge of property maintenance and DIY. Being able to discuss common repair issues and solutions will show that you’re not just a call handler, but someone who understands the industry.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you’ve provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a client. This will demonstrate your commitment to delivering great service.
✨Practice Your Communication
Since this role requires excellent communication skills, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Be Ready to Multi-Task
The job is fast-paced, so be prepared to discuss how you manage multiple tasks at once. Think of specific examples where you successfully juggled various responsibilities, especially in a call centre environment.
