At a Glance
- Tasks: Handle tenant complaints and ensure successful resolutions while liaising with various parties.
- Company: Join a family-run business that values its staff and promotes from within.
- Benefits: Career development opportunities, employee welfare scheme, and free personal training sessions.
- Other info: Full-time office role with a supportive team and great career growth potential.
- Why this job: Make a real difference in the community by improving tenant experiences.
- Qualifications: Strong communication skills and experience in complaint handling preferred.
The predicted salary is between 25000 - 30000 £ per year.
About Gilmartins: Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills - it's all in your hands! We work in social housing and provide reactive repairs for local authorities and housing associations.
The Role: We are looking to recruit an experienced Customer Relations Advisor to work in our Head Office in Houghton Regis.
Main Responsibilities:
- Reviewing tenant complaint details received from the client
- Telephone tenant to acknowledge their complaint and confirm action plan / next steps
- Investigate details of complaint by reviewing job order, photographs, job notes and provide information to client
- Liaise with all parties and manage complaint to successful outcome
- Attend monthly meetings (via Teams) to review complaints
Essential Skills / Experience for this role:
- Excellent communication and listening skills
- Experience in complaint handling would be an advantage
- Minimum of 1 year working in fast-paced call centre
- Excellent telephone manner and administration skills
Company Benefits:
- Excellent career development opportunities
- Employee Welfare Scheme - access to a range of support and advice by telephone and via a mobile phone app
- Free group Personal Trainer sessions after work every Thursday
- Hamper at Christmas
This is a full-time office-based (not remote working) position. Our hours of work are 8am to 5pm Monday to Friday and this role requires working 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Customer Relations Advisor in Dunstable employer: Gilmartins
Gilmartins is an exceptional employer that prioritises the growth and well-being of its employees, offering excellent career development opportunities and a supportive work culture. Located in Houghton Regis, our family-owned business values each team member, providing access to an Employee Welfare Scheme and unique benefits like free personal training sessions and festive hampers, ensuring a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in Dunstable
✨Tip Number 1
Get to know Gilmartins! Research the company culture and values. When you understand what makes them tick, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling complaints, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for those tricky questions! Think about past experiences where you've successfully resolved issues or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Gilmartins family.
We think you need these skills to ace Customer Relations Advisor in Dunstable
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Advisor role. Highlight your experience in complaint handling and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or how you structure your thoughts, let us see your skills shine!
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements and responsibilities, especially in fast-paced environments. We want to know how your previous experiences have prepared you for handling tenant complaints effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gilmartins
✨Know Your Stuff
Before the interview, make sure you understand Gilmartins' ethos and values. Familiarise yourself with their work in social housing and the importance of customer relations. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Customer Relations Advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully handled complaints or resolved issues. Practise articulating these scenarios clearly and confidently.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific tenant complaints. Think through potential scenarios and outline your thought process on how you would investigate and resolve them. This will demonstrate your problem-solving skills and ability to manage complaints effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, career progression opportunities, or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
