At a Glance
- Tasks: Coordinate and support a team delivering reactive repairs in occupied homes.
- Company: Join a dynamic team focused on efficient domestic repairs.
- Benefits: Enjoy a stable office role with opportunities for career progression.
- Other info: Fast-paced environment with clear paths to senior roles.
- Why this job: Use your trade knowledge while managing real-world repair challenges.
- Qualifications: Trade background and strong admin skills required.
The predicted salary is between 29700 - 36300 £ per year.
Are you a tradesperson working in reactive domestic repairs who’s ready to come off the tools — but still use your trade knowledge every day? We’re looking for a Repairs Controller to coordinate and support a team of operatives delivering reactive repairs in occupied homes. This is a fully office-based role where your understanding of day-to-day repairs, access issues, and right-first-time working is just as important as strong admin and IT skills.
You’ll be the main point of contact for a team of trade operatives (plumbers, electricians, carpenters, plasterers), helping jobs stay on track, resolving issues as they arise, and reducing repeat visits.
The purpose of the role is to keep reactive repairs moving efficiently from first visit through to completion. You’ll support operatives in real time, deal with issues as they occur, keep systems accurate and up to date, and ensure residents and clients are kept informed.
This role suits someone who understands the pressures of reactive repairs — last-minute changes, access problems, parts shortages, and resident expectations — and can manage these effectively from an office environment.
Key Responsibilities:
- Running and managing daily reactive repair schedules for a team of operatives
- Acting as the main point of contact for operatives throughout the day
- Liaising with residents and clients (local authorities and housing associations) by phone, email, and live chat
- Providing technical guidance to operatives to help complete jobs right first time
- Reacting quickly to access issues, variations, and unforeseen problems
- Arranging parts and materials, including click & collect where required
- Accurately logging, updating, and tracking reactive repair jobs on the job management system
- Ensuring all job notes, updates, outcomes, and follow-on actions are properly recorded
- Monitoring job progress and escalating issues where required
Essential Skills & Experience:
- Trade background essential, with experience in reactive domestic repairs
- A tradesperson looking to move into a permanent, office-based role
- Strong administration and organisational skills
- Excellent IT skills – confident updating repair systems, emails, and working across multiple screens
- Clear and professional communication skills with operatives, residents, and clients
- Ability to manage multiple live jobs in a fast-paced environment
- Calm, solutions-focused approach under pressure
Why This Role?
- A genuine opportunity to come off the tools without losing your trade knowledge
- Office-based role using real-world repairs experience
- Direct impact on repair performance, resident satisfaction, and right-first-time outcomes
- Clear progression into senior scheduling, operations, or management roles
Repairs Supervisor in Houghton Regis employer: Gilmartins
At Gilmartins, we pride ourselves on fostering a dynamic work culture that values professionalism and excellence in the trade industry. As an Elite Operative, you will not only enjoy a competitive salary of £50,000 but also benefit from ongoing training and development opportunities, ensuring your skills remain at the forefront of the industry. Join us in North West London, where your contributions to social housing repairs will be recognised and rewarded, making a meaningful impact in the community.
