Medical Receptionist/Administrator - Moss Way Surgery in Liverpool

We are looking for a Receptionist to join our friendly, hard-working and forward-thinking team. The role is full time and will be based in Moss Way Surgery. The ideal candidate will have excellent customer service and communication skills and be able to work as part of a team. Previous experience of working in a GP practice is desirable but not essential.

This is an exciting time to join our organisation. This role is integral to our approach to patient care, both face to face, virtually and on the telephone.

The successful candidate will:

• Offer assistance to the team and project a positive image to visitors, either in person, online or on the telephone.
• Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
• Undertake a variety of administrative duties in the smooth running of the practice.
• Processing/issuing of prescriptions.
• Maintaining our appointment system.
• Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional.
• Processing/distributing mail.
• Various administrative duties - scanning, read coding, completing tasks and summarising patient records.
• Computer data entry/data allocation and collation.
• Initiating contact with/responding to requests from patients.
• Filing and retrieving paperwork.
• Clearing and restocking consultation rooms.
• Keeping patient areas tidy and free from obstructions.

Moss Way Surgery is a fast-paced GP surgery. We have highly skilled clinical staff providing both reactive and proactive care, along with skilled administration and management teams who provide essential support to ensure our patients can receive the treatment they need. Much of our focus is on our staff and how we develop our team. We are looking for new recruits to join our team who are skilled, innovative, love a challenge and who are willing to go the extra mile for patients. We reward positivity, innovation and hard work. We are continually developing as an organisation so it is a really great and exciting time to join our team.

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staff levels:

• Knowledge and use of EMIS web.
• Processing and issuing of prescriptions within standard timeframes as per practice policy.
• Maintaining and monitoring the practice appointment system.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing income (and outgoing) mail using Workflow.
• Taking messages and passing on information.
• Admin duties including scanning, read coding, completing tasks and summarising patient medical records.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Filing and retrieving of paperwork.
• Clearing and restocking consultation rooms as required.
• Monitoring of fridge temperatures.
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying.
• Keeping patient areas tidy and free from obstructions and clutter.
• Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to the individual, is non‑judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Experience

• Essential criteria: Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basic IT skills.
• Desirable criteria: Experience of working in a GP practice, reception experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.