At a Glance
- Tasks: Coordinate patient care, manage appointments, and ensure smooth operations in a dynamic practice.
- Company: Join a thriving medical practice dedicated to quality patient care and teamwork.
- Benefits: Generous leave, employee assistance programme, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and development in a friendly team.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare journey.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 13 - 16 € per hour.
Are you great at communicating, highly motivated, well organised with the ability to perform effectively under pressure? Are you able to work flexibly and multitask? Would you like to be part of a well established team within our practice where no two days are the same - from booking patient appointments, sending referrals, processing medical correspondence to signposting patients to appropriate services? We are looking for an experienced, dynamic team player to join our friendly practice team! This post is for 16 - 20 hours per week. Shifts will cover the practice opening times between 7:00am - 19:30pm and you must be available to work on a Thursday. There will be opportunities to cover annual leave.
Main duties of the job:
- The Practice Care Coordinator will work collaboratively across all administrative areas within the practice.
- This is a varied key role to include being the first point of contact to patients and visitors.
- Communicating with external secondary services to process and action requests.
- Ensuring a professional, efficient, seamless service is provided to all our patients.
About us:
We are a well-established, thriving practice operating across two sites, proudly serving a rural community of over 13,280 patients. Our team includes five GP partners, salaried and retained GPs, ANPs, a multiskilled nursing team, pharmacy, wellbeing team, and mental health nurse all supported by an exceptional admin team. We believe in collaboration, both within our practice and with external partners, to deliver the highest quality primary healthcare. Our forward-thinking approach ensures that you'll be part of a practice that embraces innovation and teamwork to provide the best patient care possible. Our practice offers a friendly, welcoming environment with a strong, supportive workforce where your wellbeing matters.
Staff Benefits:
- Employee Assistance programme.
- Generous annual leave, birthday, paid sick/dependency leave after probation (subject to management discussion), regular 1:1's and annual performance reviews.
Equal Opportunities Employer:
We celebrate diversity and are committed to providing a discrimination-free workplace for everyone. Please note: Applicants currently registered at Gillingham Medical Practice will be required to register with a neighbouring practice if successful. If you haven't heard from us within 2 weeks of the closing date, please assume your application has been unsuccessful.
Job responsibilities:
- Responsibility of opening/closing the practice and turning off/on security alarms to ensure the practice is ready to welcome patients and safely secure at night.
- Using Word, Excel, Outlook, SystmOne, eRS, Cinapsis, C the Signs, UniView and PACS to facilitate the smooth operation of the practice through efficient and effective administrative support.
- Monitoring multiple email inboxes and postal mail to ensure appropriate action taken for incoming correspondence.
- Checking practice website portal daily for new patient registration forms, change of contact details and complaints.
- Registering of new and temporary patients.
- Granting online access to patients, maintaining good working knowledge of the NHS app, SystmOnline and digital procedures including electronic record access and third-party consent whilst ensuring GDPR guidance is followed.
- Booking appointments and dealing with queries from patients, secondary care services and external organisations.
- Signposting patients to services where appropriate.
- Dealing with tasks received from GPs and other healthcare professionals, ensuring all urgent and routine within 24 hours tasks are completed in a timely manner.
- Processing referrals and checking the eRS worklist data.
- Logging and dealing with requests for reports, letters and copies of medical records from patients and external organisations.
- Taking payments for private letters, reports and medicals.
- Issuing repeat prescriptions, processing medication requests and liaising with the in-house pharmacy team where appropriate.
- Liaising with local pharmacies.
- Receiving medication from hospital couriers and contacting patients to arrange collection.
- Organising urgent patient ambulances requested by the clinical team.
- Ensuring mandatory training is completed in a timely manner.
Person Specification Qualifications: Please refer to attached Job Description & Person Specification.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Care Coordinator in Gillingham employer: Gillingham Medical Practice
Join our well-established practice as a Practice Care Coordinator, where you'll be part of a dynamic and supportive team dedicated to providing exceptional patient care in a friendly environment. We offer generous annual leave, an Employee Assistance Programme, and opportunities for professional growth, all while serving a vibrant rural community. Embrace a collaborative work culture that values innovation and prioritises your wellbeing, making every day rewarding and unique.
Contact Detail:
Gillingham Medical Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice Care Coordinator in Gillingham
✨Tip Number 1
Get to know the practice! Research their values, services, and team dynamics. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Practice Care Coordinator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've effectively managed multiple tasks in previous roles. This will demonstrate your ability to thrive under pressure, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly practice team. Don’t miss out on this opportunity!
We think you need these skills to ace Practice Care Coordinator in Gillingham
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about effective communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in dealing with patients or customers.
Highlight Your Organisational Skills:Being well-organised is key for a Practice Care Coordinator. In your application, mention specific examples of how you've managed multiple tasks or projects simultaneously. This will show us that you can handle the varied responsibilities of the role.
Tailor Your Application:Take a moment to read through the job description again and tailor your application accordingly. Use keywords from the description to demonstrate that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our friendly practice team!
How to prepare for a job interview at Gillingham Medical Practice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Practice Care Coordinator. Familiarise yourself with tasks like booking appointments, processing referrals, and managing patient correspondence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively communicated with patients or team members in the past. Think about situations where you had to multitask or handle pressure, and be ready to share those experiences during the interview.
✨Demonstrate Organisational Skills
Being well-organised is key for this position. Bring up specific tools or methods you use to stay organised, especially when managing multiple tasks. You might even want to mention any software you're familiar with, like Word or Excel, as it shows you're prepared for the administrative side of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how they handle busy periods. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
