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- Tasks: Provide top-notch tech support and repair services for customers.
- Company: Join a well-established technology services provider with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Experience in tech support and a solid understanding of network systems required.
- Other info: Remote work options may be available; flexibility is key!
The predicted salary is between 36000 - 60000 £ per year.
At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client a long established technology services provider who are looking to recruit an experienced Technical Service Engineer to join their organisation. As the Technical Service Engineer, you will provide an exceptional service to both internal and external customers. The Responsibilities include: * Support all aspects of the customers’ needs using your skills, knowledge and the systems and resources available. * Carry out appropriate repair, update and or modify either remotely, by phone or onsite as agreed with or instructed by customer. * Support & administer all aspects of customer networks including setting up user accounts, permissions and passwords, by telephone, email, onsite, remotely or using web-based programmes to ensure all aspects of the customer network is effective & secure. * Build, repair, set up and update new and used desktop PCs and laptops in the workshop as agreed with or instructed by customer and or manager using skills and knowledge. Deliver the new or repaired equipment to the customer site providing fully operational kit. * Cabling Services. Survey, quote and install cabling where requested. * Manage & monitor customer offsite backup systems. About You * Are you a knowledgeable Technical Service Engineer with experience of working in a busy technology company. * If this sounds like you, we really want to hea…
Technical Service Engineer employer: Gillespie Recruitment Ltd
Contact Detail:
Gillespie Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Fokussiere dich auf deine technischen Fähigkeiten und Erfahrungen, die direkt mit den Aufgaben eines Technical Service Engineers verbunden sind. Bereite Beispiele vor, wie du in der Vergangenheit Kundenprobleme gelöst hast, um deine Problemlösungsfähigkeiten zu demonstrieren.
✨Tip Number 2
Zeige deine Kommunikationsfähigkeiten, da der Job sowohl interne als auch externe Kunden umfasst. Übe, wie du technische Informationen klar und verständlich vermitteln kannst, um sicherzustellen, dass du den Anforderungen der Kunden gerecht wirst.
✨Tip Number 3
Informiere dich über die neuesten Technologien und Trends im Bereich der Netzwerksicherheit und PC-Reparatur. Dies zeigt dein Engagement für kontinuierliches Lernen und deine Fähigkeit, mit den sich ständig ändernden Anforderungen der Branche Schritt zu halten.
✨Tip Number 4
Bereite dich darauf vor, Fragen zu stellen, die dein Interesse an der Rolle und dem Unternehmen zeigen. Dies könnte Fragen zu den verwendeten Technologien oder den Herausforderungen, denen das Team gegenübersteht, umfassen. Es zeigt, dass du proaktiv bist und wirklich an der Position interessiert bist.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Service Engineer position. Understand the responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in technical support, network administration, and customer service. Provide specific examples of how you've successfully handled similar tasks in previous roles.
Showcase Technical Skills: List your technical skills clearly, such as proficiency in setting up user accounts, managing networks, and repairing desktop PCs and laptops. Mention any relevant certifications or training that demonstrate your expertise.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are a great fit for the Technical Service Engineer role. Address how your skills and experiences align with the company's needs and express your enthusiasm for the position.
How to prepare for a job interview at Gillespie Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific experiences where you successfully resolved customer issues, repaired equipment, or managed networks. This will demonstrate your capability to handle the responsibilities of the role.
✨Understand Customer Service Principles
Since the role involves providing exceptional service to customers, be ready to share examples of how you've gone above and beyond for clients in previous positions. Emphasize your communication skills and ability to work under pressure.
✨Familiarize Yourself with the Company
Research the technology services provider and understand their products and services. Being knowledgeable about the company will allow you to tailor your answers and show genuine interest during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or repair a device. Think through your approach and be ready to explain your thought process clearly.
