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- Tasks: Be the first point of contact for aspiring entrepreneurs and support their self-employment journey.
- Company: Join a well-established organisation dedicated to helping individuals start their own businesses.
- Benefits: Enjoy a supportive team environment and gain valuable experience in business administration.
- Why this job: Make a real difference by guiding others towards their entrepreneurial dreams.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Full-time role with part-time options available; 6-month fixed term contract.
The predicted salary is between 25000 - 30000 £ per year.
Are you an organised and customer-focused administrator with a passion for supporting new businesses? Do you enjoy a varied, people-facing role where communication, organisation and attention to detail are key? Looking for a full-time office-based position where you'll be the first point of contact and play a vital role in supporting individuals on their self-employment journey?
Gillespie Recruitment are delighted to be recruiting a Business Support Administrator on behalf of a well-established organisation that supports individuals looking to become self-employed through advice, guidance and business skills workshops. This is an excellent opportunity to join a frontline support team in a rewarding and fast-paced administrative role. Part-time applications will be considered, provided working days include Monday and Friday.
The Role
As a Business Support Administrator, you will play a key role in maintaining the first point of contact for customers wishing to become self-employed. You'll support client progression, coordinate workshops, maintain accurate systems and provide administrative support to Business Advisers and senior management. This is a varied, hands-on role suited to someone who is confident, flexible, highly organised and passionate about delivering excellent customer service.
Key Responsibilities
- Acting as the first point of contact for new clients via telephone, email, web enquiries and walk-ins
- Providing initial advice and guidance to individuals looking to become self-employed
- Liaising with existing clients, diagnosing needs and promoting relevant products and services
- Coordinating and arranging rotas for business start-up workshop delivery
- Ensuring information provided to clients is current and accurate, signposting appropriately
- Maintaining regular contact with internal and external organisations to support project promotion
- Producing and collating evidence for funding claims and working with clients to obtain required documentation
- Inputting, maintaining and updating client tracking and management systems
- Managing the recruitment and coordination of start-up workshops, ensuring venues meet trainer requirements
- Working with Marketing teams to ensure website content is accurate and up to date
- Providing comprehensive administrative support to Business Advisers
- Supporting senior management with management information and reporting
About You
- Excellent written and verbal communication skills
- Strong interpersonal skills with a professional and empathetic approach
- A customer-focused mindset with an understanding of individuals seeking self-employment
- Previous experience within business administration or a customer-facing administrative role
- Knowledge of the start-up, enterprise or business support environment (desirable)
- Highly organised with strong time-management skills
- Confident using IT systems and able to adapt to bespoke software
- Flexible, proactive and positive with a can-do attitude
What's on Offer
- Business Support Administrator role within a well-established organisation
- Varied and rewarding role supporting new business start-ups
- Supportive and collaborative team environment
- Full-time office-based position (part-time considered with set days)
- Opportunity to develop experience within business support and administration
- 6 month fixed term contract
Business Support Administrator. Job in Sunderland Education & Training Jobs in Houghton-Le-Spring employer: Gillespie Recruitment Ltd
Contact Detail:
Gillespie Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator. Job in Sunderland Education & Training Jobs in Houghton-Le-Spring
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, workshops, or even online webinars related to business support. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Practice your pitch! When you meet someone new, be ready to explain who you are and what you do in a clear and engaging way. This will help you make a memorable impression and could lead to job opportunities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you land that Business Support Administrator role. Plus, applying directly shows your interest in the organisation and can give you an edge!
We think you need these skills to ace Business Support Administrator. Job in Sunderland Education & Training Jobs in Houghton-Le-Spring
Some tips for your application 🫡
Show Your Organisational Skills: As a Business Support Administrator, being organised is key! Make sure your application reflects your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to showcase how you’ve successfully juggled responsibilities.
Highlight Your Customer Service Experience: Since you'll be the first point of contact for clients, it’s important to demonstrate your customer-focused mindset. Share stories that illustrate your communication skills and how you've helped others, especially in a business or administrative setting.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Mention the skills and experiences that align with the job description, like your knowledge of the start-up environment or your administrative prowess.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s a straightforward process, and it ensures your application gets to the right people quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gillespie Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about supporting individuals on their self-employment journey, be prepared to discuss your previous customer-facing experiences. Share specific examples of how you've provided excellent service, resolved issues, or supported clients in the past. This will demonstrate your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the organisation and the team you'll be working with. Ask about the types of workshops you'll coordinate or how success is measured in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
✨Demonstrate Your Organisational Skills
As an administrator, being organised is crucial. During the interview, highlight your time-management strategies and how you keep track of multiple tasks. You might even mention any tools or systems you use to stay organised, which can give the interviewer confidence in your ability to handle the role's demands.