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- Tasks: Provide hands-on technical support and troubleshoot IT issues in a dynamic environment.
- Company: Join a prestigious US Asset Manager with a strong presence in London.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work culture.
- Other info: Opportunity to work independently and grow within a leading investment firm.
- Why this job: Make a real impact by supporting cutting-edge technology in finance.
- Qualifications: 2+ years of technical support experience and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
The position is with a prestigious US Asset Manager who is looking to add a Technical Support Administrator to support their office in London. The Technical Support Administrator will provide hands-on support in a production environment. Candidates should be able to leverage technical knowledge and critical thinking skills to resolve IT support issues.
Responsibilities:
- Provide a single point of contact for end-users to receive technical support and maintenance within the organization’s desktop computing environment.
- Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance.
- Troubleshoot problems in a timely and accurate fashion.
- Support the Sr Infrastructure Engineer on firm-wide technical initiatives.
- Provide quality support services requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
- Support desktop technology and desktop applications in Windows environments.
- Troubleshoot Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications.
- Take ownership of supporting IT systems, post-implementation.
Requirements:
- 2+ years of progressive technical support experience required.
- Experience supporting end-user technologies (i.e. Phones, iPads, Android based phones).
- Understanding of Active Directory and group policies.
- Knowledge of Windows 2012, Active Directory, VMWare, O365.
- Strong communication and customer service skills across all levels of an organization.
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently.
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions.
- Strong diagnostic/troubleshooting skills.
- Proven ability to quickly learn a wide range of technologies.
- Understanding of cyber security frameworks and guidelines.
- Experience in working in a hedge fund, private equity or investment management firm is a plus.
Technical Support Administrator in London employer: Gillespie And Partners Ltd
Contact Detail:
Gillespie And Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend tech meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical support projects and achievements. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by hiring managers looking for talent like yours.
We think you need these skills to ace Technical Support Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Support Administrator role. Share specific examples of how you've tackled IT issues in the past and how you can bring that expertise to our team.
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved technical issues. We love candidates who can think critically and act decisively, so share those stories that demonstrate your analytical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Gillespie And Partners Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS, Active Directory, and the Microsoft Office Suite. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your analytical skills during the interview. Think of examples where you had to think critically to solve a problem quickly. This will show that you can handle the fast-paced environment of a prestigious asset manager.
✨Communicate Clearly and Confidently
Since this role involves supporting end-users, strong communication skills are key. Practice explaining technical concepts in simple terms, as you might need to do this with non-technical staff. Confidence in your communication can set you apart.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Knowing their approach to customer service and teamwork can help you tailor your responses to align with what they’re looking for in a Technical Support Administrator.