At a Glance
- Tasks: Provide hands-on technical support and troubleshoot IT issues in a dynamic environment.
- Company: Join a prestigious US Asset Manager with a strong presence in London.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work culture.
- Other info: Opportunity to work independently and grow within a leading investment firm.
- Why this job: Make a real impact by supporting cutting-edge technology in finance.
- Qualifications: 2+ years of technical support experience and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
The position is with a prestigious US Asset Manager who is looking to add a Technical Support Administrator to support their office in London. The Technical Support Administrator will provide hands-on support in a production environment. Candidates should be able to leverage technical knowledge and critical thinking skills to resolve IT support issues.
Responsibilities:
- Provide a single point of contact for end-users to receive technical support and maintenance within the organization’s desktop computing environment.
- Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance.
- Troubleshoot problems in a timely and accurate fashion.
- Support the Sr Infrastructure Engineer on firm-wide technical initiatives.
- Provide quality support services requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
- Support desktop technology and desktop applications in Windows environments.
- Troubleshoot Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications.
- Take ownership of supporting IT systems, post-implementation.
Requirements:
- 2+ years of progressive technical support experience required.
- Experience supporting end-user technologies (i.e. Phones, iPads, Android based phones).
- Understanding of Active Directory and group policies.
- Knowledge of Windows 2012, Active Directory, VMWare, O365.
- Strong communication and customer service skills across all levels of an organization.
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently.
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions.
- Strong diagnostic/troubleshooting skills.
- Proven ability to quickly learn a wide range of technologies.
- Understanding of cyber security frameworks and guidelines.
- Experience in working in a hedge fund, private equity or investment management firm is a plus.
Technical Support Administrator in London employer: Gillespie And Partners Ltd
Join a prestigious US Asset Manager in London, where you will thrive in a dynamic work culture that values innovation and collaboration. As a Technical Support Administrator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working alongside industry experts. Enjoy a supportive environment that prioritises employee well-being and offers competitive benefits, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Gillespie And Partners Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Administrator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gillespie And Partners Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gillespie And Partners Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gillespie And Partners Ltd!
✨Direct Apply to Gillespie And Partners Ltd
Let's not forget to apply directly through the Gillespie And Partners Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Administrator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gillespie And Partners Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gillespie And Partners Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gillespie And Partners Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
