At a Glance
- Tasks: Support customers and sales teams with enquiries, orders, and shipments in a fast-paced environment.
- Company: Join a busy and supportive team in Witney, focused on customer satisfaction.
- Benefits: Gain valuable experience in customer service and administration while working with a dynamic team.
- Other info: Opportunity to work with SAP and CRM systems, enhancing your tech skills.
- Why this job: Make a real difference by delivering outstanding support and building positive relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a proactive and customer focused Internal Sales Support Advisor to join a busy and supportive team based in Witney. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and supporting both customers and a sales team.
The Role
Working closely with the external sales team, you will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination. You will communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities
- Respond to incoming customer calls, emails, and website live chat enquiries
- Provide support regarding orders, returns, shipments, and product information
- Prepare quotations for parts, spare kits, and standard products
- Process and enter customer orders accurately
- Verify product availability, pricing, and shipping details
- Liaise with customers regarding shipment updates and delivery times
- Work closely with internal departments and external sales colleagues
- Use SAP and CRM systems to manage customer and sales information
- Provide occasional support for warehouse activities when required
Skills & Experience
- Previous customer service or sales support experience, ideally within manufacturing or engineering
- Experience using SAP, Salesforce CRM, and Microsoft Office is advantageous
- Strong communication skills with excellent telephone manner
- Highly organised with strong attention to detail
- Customer-focused with the ability to build positive working relationships
- Able to work effectively across different teams and departments
If you are an organised and motivated individual who enjoys delivering excellent customer service, we would love to hear from you.
Sales Administrator in Witney employer: Gill Cooke Personnel Ltd T/A The Recruitment Group
Join a dynamic and supportive team in Witney, where your proactive approach to customer service will be valued and rewarded. We offer a collaborative work culture that prioritises employee growth, providing opportunities for skill development and career advancement within a fast-paced environment. With a focus on teamwork and communication, you'll find a fulfilling role that not only supports our customers but also fosters your professional journey.
Contact Detail:
Gill Cooke Personnel Ltd T/A The Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Witney
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your customer service skills and how you can support a sales team effectively.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in joining their team. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in being part of our team. Don’t miss out!
We think you need these skills to ace Sales Administrator in Witney
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Witney. Be proactive and show us your enthusiasm for supporting customers and the sales team.
Showcase Your Communication Skills:Since you'll be communicating with customers via phone, email, and live chat, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Gill Cooke Personnel Ltd T/A The Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like handling customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. This will highlight your proactive approach and ability to build positive relationships.
✨Get Comfortable with Tech
Brush up on your skills with SAP and CRM systems, as well as Microsoft Office. If you have experience with these tools, be prepared to discuss how you've used them in previous roles. If not, consider doing a bit of research or even a quick tutorial to get familiar with their functionalities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently, especially when discussing your organisational skills and attention to detail. This will help you feel more at ease during the actual interview and leave a lasting impression.
