Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot user issues in a busy environment.
- Company: Join a dynamic team in a professional setting focused on IT solutions.
- Benefits: Gain practical experience, develop skills, and work in a supportive atmosphere.
- Why this job: Perfect for tech enthusiasts wanting to make a difference in IT support.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft 365.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
The predicted salary is between 25000 - 30000 £ per year.
We’re recruiting a hands-on IT Support Technician to provide on-site support within a busy, professional environment. This role is ideal for someone with practical IT support experience who enjoys working with hardware, troubleshooting user issues, and keeping systems running smoothly.
Key responsibilities:
- Setting up laptops, desktops, monitors, and peripherals
- Installing and configuring software (Windows / Microsoft 365)
- Troubleshooting hardware, software, and basic network issues
- Supporting user queries (e.g. password resets, access issues)
- Managing IT equipment, stock, and inventory
- Logging tickets and escalating issues where required
About you:
- Experience in IT support, service desk, or desktop support
- Strong knowledge of Windows OS and Microsoft 365
- Confident with hardware setup and basic troubleshooting
- Organised, methodical, and able to work independently
- Good communication and customer service skills
This is a great opportunity for an IT professional looking for a practical, on-site role with a focus on hands-on support and equipment setup.
1st / 2nd Line IT Support in Witney employer: Gill Cooke Personnel Ltd T/A The Recruitment Group
Contact Detail:
Gill Cooke Personnel Ltd T/A The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support in Witney
✨Tip Number 1
Get your hands dirty! When you’re applying for an IT Support role, make sure to highlight any practical experience you have with hardware and software. We want to see that you can set up laptops and troubleshoot issues like a pro!
✨Tip Number 2
Practice your troubleshooting skills before the interview. We all know that tech can be tricky, so being able to demonstrate your problem-solving abilities will really impress potential employers. Think of common issues and how you’d resolve them!
✨Tip Number 3
Brush up on your communication skills! As an IT Support Technician, you’ll be dealing with users who might not be tech-savvy. We need to show that you can explain solutions clearly and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace 1st / 2nd Line IT Support in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your practical IT support experience. We want to see how you've set up hardware, troubleshot issues, and managed user queries in previous roles.
Show Off Your Skills: In your cover letter, mention your strong knowledge of Windows OS and Microsoft 365. We love seeing candidates who can confidently talk about their technical skills and experiences.
Be Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate organised and methodical responses that showcase your ability to communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Gill Cooke Personnel Ltd T/A The Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft 365. Be ready to discuss your experience with setting up hardware and troubleshooting common issues, as this will show that you're the hands-on IT support technician they’re looking for.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled user issues in the past. Whether it’s a tricky password reset or a stubborn piece of hardware, being able to articulate your thought process will demonstrate your practical experience and problem-solving abilities.
✨Communicate Clearly and Confidently
Since good communication is key in this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can effectively support users who may not be as tech-savvy.
✨Be Organised and Methodical
Highlight your organisational skills during the interview. Discuss how you manage IT equipment and inventory, and share any systems you’ve used to log tickets or escalate issues. This will reassure them that you can handle the busy environment they mentioned.