At a Glance
- Tasks: Conduct engaging B2B telephone surveys and gather valuable market insights.
- Company: Join an award-winning UK business with a friendly team culture.
- Benefits: Flexible hours, competitive pay, bonuses, and full training provided.
- Other info: Ideal for students or anyone seeking a rewarding, flexible work environment.
- Why this job: Perfect for those who love talking to people without the pressure of sales.
- Qualifications: Great communication skills and a positive attitude are essential.
We are currently recruiting on behalf of our client, an established and award-winning UK business, for B2B Telephone Research & Survey Executives to join their friendly and professional team. This is an excellent opportunity for someone who enjoys speaking to people, asking questions and gathering information — without the pressure of a traditional sales role. Our client works with businesses across a wide range of industries, conducting professional research projects that help organisations better understand their customers, markets and sectors. Whether you're looking for flexible part-time work or a full-time opportunity, this could be a great fit.
About the Role
As a B2B Telephone Research & Survey Executive, you'll be responsible for conducting professional research conversations with business professionals and decision-makers. Your day-to-day responsibilities will include:
- Conducting business-to-business research projects
- Carrying out telephone surveys with professionals and decision-makers
- Gathering customer feedback and valuable market intelligence
- Following structured questionnaires and research scripts
- Recording and accurately inputting information into company systems
- Engaging professionally with respondents across a variety of industries
- Representing our client's business and their customers in a professional manner
What We're Looking For
We're looking for friendly, reliable and confident communicators who enjoy talking to people and have excellent listening skills. You'll ideally have:
- Excellent verbal communication skills
- A friendly and professional telephone manner
- Strong listening and attention-to-detail skills
- A positive and reliable attitude
- Confidence speaking with business professionals
- Good organisation and the ability to follow structured processes
- Previous experience in customer care, customer service or telephone-based roles is preferred, but not essential
- Experience in administration, retail, hospitality, call handling or other customer-facing roles would also be highly transferable.
Most importantly, you'll need to be comfortable speaking to people over the telephone and have the ability to build rapport quickly and professionally.
What's On Offer?
Our client offers a flexible and rewarding working environment, including:
- 16–40 hours per week
- Part-time and full-time opportunities
- Flexible working hours
- Competitive pay from £12.71 per hour
- Weekly and monthly performance bonuses
- Bonuses worth up to £2,500 per annum following successful induction
- OTE of £29,000
- Full training and ongoing support
- A friendly and supportive working environment
- The opportunity to develop valuable communication and research skills
Who Could This Role Suit?
This opportunity could be ideal if you're currently working in:
- Customer service
- Customer care
- Administration
- Retail
- Call handling
- Telephone research
- Contact centres
- Any other customer-facing role
It's also a great option for anyone looking to move away from a sales or target-heavy environment while still enjoying a role centred around communication and working with people.
Interested?
If you're friendly, confident and enjoy having professional conversations with people, we'd love to hear from you. Apply today to be considered for this exciting opportunity with our client.
Survey Executive employer: Gill Cooke Personnel Ltd T/A The Recruitment Group
Join a dynamic team as a Production Line Leader in Markham Vale, where you will thrive in a fast-paced environment that values leadership and operational excellence. With a genuine temp to perm opportunity, you will benefit from comprehensive training, career progression, and a supportive work culture that encourages continuous improvement and teamwork. Experience the variety of working across household products and retail displays while making a meaningful impact on production efficiency and quality standards.
Contact Details:
Gill Cooke Personnel Ltd T/A The Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Survey Executive
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Gill Cooke Personnel Ltd T/A The Recruitment Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Gill Cooke Personnel Ltd T/A The Recruitment Group and let us see your personality shine through!
We think you need these skills to ace Survey Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Gill Cooke Personnel Ltd T/A The Recruitment Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Gill Cooke Personnel Ltd T/A The Recruitment Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Gill Cooke Personnel Ltd T/A The Recruitment Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Gill Cooke Personnel Ltd T/A The Recruitment Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Gill Cooke Personnel Ltd T/A The Recruitment Group will surely appreciate.
