At a Glance
- Tasks: Support customers and sales teams with enquiries, orders, and shipments in a fast-paced environment.
- Company: Join a busy and supportive team in Witney focused on customer satisfaction.
- Benefits: Gain valuable experience in sales support and customer service.
- Other info: Opportunity to work with SAP and CRM systems while supporting a dynamic team.
- Why this job: Be the go-to person for customers and help drive sales success.
- Qualifications: Strong customer service and administration skills are essential.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a proactive and customer focused Internal Sales Support Advisor to join a busy and supportive team based in Witney. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and supporting both customers and a sales team.
The Role
Working closely with the external sales team, you will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination. You will communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities
- Respond to incoming customer calls, emails, and website live chat enquiries
- Provide support regarding orders, returns, shipments, and product information
- Prepare quotations for parts, spare kits, and standard products
- Process and enter customer orders accurately
- Verify product availability, pricing, and shipping details
- Liaise with customers regarding shipment updates and delivery times
- Work closely with internal departments and external sales colleagues
- Use SAP and CRM systems to manage customer and sales information
- Provide occasional support for warehouse activities when required
Sales Administrator employer: Gill Cooke Personnel Ltd T/A The Recruitment Group
Join a dynamic and supportive team in Witney, where your proactive approach and customer service skills will be valued. We offer a collaborative work culture that prioritises employee growth, with opportunities for professional development and training. Enjoy the benefits of working in a fast-paced environment that encourages teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
Gill Cooke Personnel Ltd T/A The Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common questions related to customer service and administration skills, so you can showcase your strengths confidently.
✨Tip Number 3
Be proactive during interviews! When discussing your experience, share specific examples of how you've handled customer enquiries or processed orders efficiently. This will show that you’re not just talking the talk but walking the walk.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our supportive team. It shows initiative and enthusiasm, which we really value!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration skills. We want to see how your experience aligns with the role of Sales Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Witney. Be proactive and show us your enthusiasm for supporting customers and the sales team.
Showcase Your Communication Skills:Since you'll be communicating with customers via phone, email, and live chat, make sure your written application reflects your ability to communicate clearly and professionally. We love a good conversational tone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gill Cooke Personnel Ltd T/A The Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your knowledge of SAP and CRM systems, as these will likely come up during the conversation.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Practice answering questions clearly and concisely, and think of examples where you've successfully resolved customer issues in the past. This will show that you can handle enquiries professionally and efficiently.
✨Be Proactive
During the interview, highlight your proactive approach to problem-solving. Share specific instances where you took the initiative to improve a process or support a team. This will resonate well with the hiring team, as they’re looking for someone who can thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and company culture. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Questions about how the sales team collaborates with internal departments can also demonstrate your understanding of the role's responsibilities.
