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- Tasks: Build strong client relationships and ensure top-notch customer satisfaction.
- Company: Innovative and growing business based in Oxford.
- Benefits: 25 days holiday, hybrid working, performance bonuses, and social events.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Experience in B2B Customer Success and strong presentation skills.
- Other info: Opportunities for progression and training in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We are delighted to be working exclusively with an innovative and growing business in Oxford, who are recruiting a Customer Success Executive to join their established team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face-to-face client meetings and experience delivering presentations to clients. The ideal candidate will have experience in a B2B Customer Success/Account Management environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Progression and training opportunities
- Performance related bonus
- Hybrid working (3 days in office, 2 from home)
- Social Events
- Free parking
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client’s buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are upheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
- Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service
It is also important that you will display experience in managing information within a service environment and have the ability to present to clients.
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search.
Customer Success Manager in Oxford employer: Gill Cooke Personnel Ltd T/A The Recruitment Group
Contact Detail:
Gill Cooke Personnel Ltd T/A The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your presentation skills! Since this role involves delivering presentations to clients, make sure you're comfortable showcasing your ideas. Grab a friend or family member and do a mock presentation to get feedback.
✨Tip Number 3
Research the company! Get to know their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Customer Success Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in B2B environments and any client-facing roles you've had. We want to see how you’ve maximised customer satisfaction in previous positions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your skills align with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Presentation Skills: Since this role involves delivering presentations, mention any relevant experiences where you've successfully presented to clients. We’re looking for examples that demonstrate your ability to engage and inform an audience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Gill Cooke Personnel Ltd T/A The Recruitment Group
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and challenges so you can discuss how you would develop engaging relationships and maximise customer satisfaction.
✨Showcase Your Presentation Skills
Since the role involves delivering presentations, prepare a mini-presentation about a relevant topic. This will not only demonstrate your skills but also show your proactive approach to client engagement.
✨Prepare for Scenario Questions
Expect questions about managing client escalations or developing strategies for customer success. Think of specific examples from your past experience that highlight your problem-solving abilities and how you’ve added value in similar situations.
✨Highlight Your B2B Experience
Make sure to emphasise your background in B2B Customer Success or Account Management. Share specific achievements that illustrate your ability to manage relationships and deliver results, as this is crucial for the role.