At a Glance
- Tasks: Build strong client relationships and ensure their success with tailored strategies.
- Company: Innovative and growing business in Oxford with a vibrant team culture.
- Benefits: 25 days holiday, hybrid working, performance bonuses, and free parking.
- Other info: Enjoy social events and excellent career progression opportunities.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Experience in B2B Customer Success or Account Management and strong presentation skills.
The predicted salary is between 30000 - 40000 £ per year.
We are delighted to be working exclusively with an innovative and growing business in Oxford, who are recruiting a Customer Success Executive to join their established team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for an individual with a proven track record in face-to-face client meetings and experience delivering presentations to clients. The ideal candidate has experience in a B2B Customer Success/Account Management environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Progression and training opportunities
- Performance related bonus
- Hybrid working (3 days in office, 2 from home)
- Social Events
- Free parking
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client’s buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are upheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
- Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are supported.
Customer Success Manager employer: Gill Cooke Personnel Ltd T/A The Recruitment Group
Join a forward-thinking company in Oxford that prioritises employee growth and satisfaction. With a strong emphasis on work-life balance through hybrid working options, generous holiday allowances, and a vibrant social culture, this organisation fosters an environment where your contributions are valued and rewarded. As a Customer Success Manager, you will have the opportunity to build meaningful client relationships while benefiting from ongoing training and performance-related bonuses.
Contact Details:
Gill Cooke Personnel Ltd T/A The Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those face-to-face meetings! Brush up on your presentation skills and have a few success stories ready to share. We want to show potential employers how you’ve maximised customer satisfaction in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We’re all about making those connections count!
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it shows you’re serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in B2B environments and any relevant client-facing roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your past experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to maximise customer satisfaction. Numbers and results speak volumes, so don’t shy away from sharing them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gill Cooke Personnel Ltd T/A The Recruitment Group
✨Know Your Clients
Before the interview, research the company’s clients and their industries. Understanding who they serve will help you demonstrate how you can build engaging relationships and maximise customer satisfaction.
✨Showcase Your Presentation Skills
Since the role involves delivering presentations, prepare a brief example of a successful presentation you've given in the past. This will show your ability to communicate effectively and engage with clients.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as managing supplier escalations or developing action plans. Be ready to discuss how you would handle these situations based on your previous experience.
✨Highlight Your B2B Experience
Make sure to emphasise your background in B2B Customer Success or Account Management. Share specific examples of how you've contributed to client success and service delivery in your past roles.
