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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in logistics.
- Company: Join a leading logistics operation with a focus on excellence.
- Benefits: Stable Monday to Friday hours, competitive salary, and growth opportunities.
- Other info: Be part of a dynamic team committed to continuous improvement.
- Why this job: Make a real impact on client satisfaction and service improvement.
- Qualifications: Experience in logistics or customer relations with strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About the Role
We are seeking a highly motivated Client Liaison Supervisor to join our clients growing logistics team. This is a key role within our Clients Distribution Network responsible for managing client relationships, ensuring service excellence, and driving continuous improvement across logistics and supply chain operations. As the primary operational contact for the client, you will play a critical role in delivering outstanding customer service, coordinating internal teams, and ensuring all services are delivered in line with agreed Service Level Agreements (SLAs).
Key Responsibilities
- Client Relationship Management
- Act as the main point of contact
- Build and maintain strong relationships with client stakeholders
- Understand client needs, operational requirements, and business priorities
- Ensure clear communication between the client and internal teams
- Service Delivery & Operations
- Oversee logistics service delivery across warehouse, transport, and operations
- Ensure all activities meet agreed SLAs and performance standards
- Monitor operational performance and proactively address issues
- Provide accurate and timely updates to the client
- Issue Resolution & Escalation
- Manage and resolve complex client issues efficiently
- Act as the escalation point for operational challenges
- Coordinate investigations and implement corrective actions
- Communicate clear timelines and resolutions to stakeholders
- Strategic Planning & Coordination
- Support forecasting of client logistics and supply chain needs
- Collaborate with teams to scale operations with demand
- Recommend solutions to improve efficiency and performance
- Align operations with contractual commitments
- Continuous Improvement & Process Optimisation
- Identify opportunities to improve service delivery and productivity
- Work cross‑functionally to implement process improvements
- Drive a culture of continuous improvement and operational excellence
- Reporting & Performance Analysis
- Produce regular reports on KPIs, delivery performance, and service quality
- Track and analyse operational data
- Highlight performance gaps and support corrective action planning
- Client Feedback & Business Reviews
- Gather and act on client feedback to improve service
- Monitor customer satisfaction levels
- Support quarterly business reviews with insights and reporting
- General Responsibilities
- Follow company values and promote a positive working culture
- Ensure full compliance with Health & Safety policies and legislation
- Adhere to client site rules and operational standards
- Maintain accurate records using internal HR and logistics systems
- Meet and exceed individual and team KPIs
- Support continuous improvement initiatives
About You
We are looking for a proactive and client‑focused professional with experience in logistics, supply chain, or customer relations.
Essential Skills & Experience
- Proven experience in a client‑facing role within logistics or supply chain
- Strong communication skills (verbal and written)
- Excellent problem‑solving and analytical abilities
- Ability to manage multiple priorities in a fast‑paced environment
- High attention to detail and organisational skills
- Experience with logistics systems and CRM platforms (e.g. Zendesk)
Desirable
- Experience in consumer electronics distribution
- Knowledge of warehouse and transport operations
Personal Attributes
- Client‑focused and solutions‑driven mindset
- Strong leadership and collaboration skills
- Resilient and adaptable under pressure
- Highly organised with strong operational awareness
Why Join Us?
- Work with a leading logistics operation supporting a major distribution contract
- Opportunity to influence service delivery and client satisfaction
- Be part of a team committed to continuous improvement and excellence
- Stable Monday‑Friday working pattern
Client Liaison Manager in Birmingham employer: Gill Cooke Personnel Ltd T/A The Recruitment Group
Contact Detail:
Gill Cooke Personnel Ltd T/A The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Client Liaison Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their operations and challenges. This will help you tailor your responses and show that you’re genuinely interested in improving service delivery and client satisfaction.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you’ve resolved client issues or improved processes. This is key for a role focused on client relationship management and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Client Liaison Manager position!
We think you need these skills to ace Client Liaison Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Liaison Manager role. Highlight your experience in logistics and client management, and show us how you can meet the specific needs outlined in the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can effectively convey information and build relationships, so don’t hold back on sharing relevant examples!
Demonstrate Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share instances where you've successfully resolved client issues or improved processes. This will help us see your analytical skills in action!
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Gill Cooke Personnel Ltd T/A The Recruitment Group
✨Know Your Client Inside Out
Before the interview, do your homework on the company and its clients. Understand their logistics needs, operational challenges, and how they measure success. This will help you demonstrate your client-focused mindset and show that you're ready to build strong relationships.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved complex client issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical abilities and how you can manage multiple priorities effectively.
✨Communicate Clearly and Confidently
Strong communication is key for a Client Liaison Manager. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to maintain clear communication with both clients and internal teams.
✨Emphasise Continuous Improvement
Discuss your experience with process optimisation and how you've driven improvements in service delivery. Share any relevant metrics or KPIs you've worked with, and be ready to suggest ideas on how to enhance efficiency and performance in logistics operations.