Sr. Manager, SAP OTC Architect - AR and Revenue Management

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis, and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleigh’s Research Triangle region will be home to some of the company’s critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functions provide the necessary support to ensure Gilead’s business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation, and technology optimization.

The Senior Manager, SAP OTC Architect - AR and Revenue Management is a critical role responsible for the overall designing and implementing SAP S/4HANA solutions, focusing on Accounts Receivable capabilities, translating business needs into technical solutions, and ensuring scalability and security for Gilead and Cell Therapy business. The role encompasses leadership of SAP S/4 AR, and Revenue Management processes, while managing the transition of Cell Therapy and APAC business processes from Oracle EBS to SAP S/4.

Essential Duties And Job Functions

• Design and configure the SAP S/4HANA core to meet business requirements to implement critical Accounts Receivable (AR) capabilities for Gilead and Cell Therapy business.
• Lead the support and optimization of the Accounts Receivables and Revenue Management including Credit Management and Collections Management in SAP S/4 and related applications.
• Lead the design, configuration, and optimization of AR and related processes by extending global template to Gilead’s APAC and Cell Therapy business.
• Oversee production support for SAP OTC solutions supporting: Affiliates and Trade Operations, Gross to Net processes, Local Regulatory E-invoicing processes.
• Manage and evolve the SAP OTC – AR /Revenue Management global template for Gilead and Cell Therapy’s Commercial Operations.
• Manage and optimize the usage of SAP Cash Application tool and bring efficiencies.
• Serve as a System Manager for boundary applications supporting Order to Cash – AR functions.
• Ensure system compliance with enterprise guidelines.
• Manage interim state of ERP Operations for APAC markets Cell Therapy business.

Strategic Architecture & Innovation

• Partner with business and technical teams to architect effective SAP OTC – AR /Revenue Management solutions.
• Define and maintain technology roadmap for Account Receivables, SAP FSCM solutions globally.
• Recommend solutions and develop business cases aligned with future business direction.
• Lead complex design and technical discussions.
• Support creation of business architecture models for system interoperability.

Stakeholder Management

• Build and maintain effective relationships with: Global Business Process Owners, Business Engagement BAs, Business Engagement Domain Architects, ERP Solution Architects, IT build and run resources.
• Develop trusted advisor relationships with senior leadership.
• Coordinate with extended IT teams for: Change control, Quality assessment, Testing, Deployment management.

Basic Qualifications

• Bachelor’s degree (BS/BA) OR Master’s Degree (MS/MA or MBA).

Preferred Qualifications

• Consolidated experience of hands-on work experience in Solutions Architect/Business Process Management role within the Biotech / Pharmaceutical industry.
• Hands-on experience in configuring and integrating all aspects of SAP S/4 AR Revenue Management solution for global deployments; focus on FSCM Credit Management, Collections Management, Dispute Management, Dunning, Cash Applications and E-invoicing solutions, milestone billing and sales agreements.
• Demonstrated understanding of US Generally Accepted Accounting Principles (GAAP) and/or International Financial Reporting Standards (IFRS); ability to clearly communicate key accounting concepts.
• Ability to translate business requirements into design options that are cost effective, efficient, re-usable that align with defined architectural principles and standards.
• Deep technical expertise in designing and configuring SAP SD.
• Strong knowledge in the following areas: Sales and Distribution, Pricing (complex pricing procedures) and output routines, Contract Management solutions, EDI Integrations, Government pricing solutions relevant to OTC.
• Strong end to end business process knowledge in Plan to Deliver, Record to Report and Source to Settle functions.
• Strong Service Delivery approach with demonstrated Commercial and Clinical Order to Cash functional domain experience.
• Strong leadership/consultative, collaboration, and process improvement skills to facilitate alignment across multiple global geographies.
• Ability to demonstrate experience in delivering and supporting global information systems in a regulated environment for a diverse and distributed user base while relying on several Enterprise shared services.
• Ability to build internal and external relations and operate across functional boundaries.
• Ability to translate strategic opportunities and emerging technology solutions into tangible and practical plans that can be performed.
• Experience in business process re-engineering or process improvement, involving broad-based information systems, utilizing tools and techniques to effect business change.
• Experience with leading solution architecture, template design and project planning efforts for complex, global SAP deployments.
• Ability to develop clear and detailed business requirements and design specifications that can be understood by other delivery teams and business partners.
• Excellent analytical and problem solving, communication and presentation skills.
• Ability to understand business strategy and needs and support the translation into application requirements.
• Ability to create compelling business cases balancing business benefits and costs.
• Intellectual curiosity and the ability to question thought partners across functional areas.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
• Solid understanding of basic system engineering, information risk and security guidelines and architecture standards.
• Ability to work effectively at all levels of an organization with the ability to influence others to move toward consensus.

Gilead Core Values

• Integrity (Doing What’s Right)
• Inclusion (Encouraging Diversity)
• Teamwork (Working Together)
• Excellence (Being Your Best)
• Accountability (Taking Personal Responsibility)

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis.